Fraud Alert: Phone Call Offering a New Modem

[dks]

I received a strange phone call this morning. The number was a local call. When I picked up, the computer voice said they were calling from Bell and Bell was upgrading all lines to fibre. The voice offered a new modem for this new service and asked me to press 3 to enter my account information. 

Nope. Goodbye. 

First, I have Bell fibre and have had it for the last 18 months. Second, I have the latest modem, the Giga Hub. Finally, Bell doesn't ask for my account credentials on a cold call. 

Beware. Never, ever give your account information to an unsolicited caller like that. Stay safe, friends. 

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❗AI Summary:

This topic outlines a scam involving fraudulent phone calls targeting Bell Canada customers. The scam involves an unsolicited call with either a an automated or human voice claiming to represent Bell Canada. The voice announces an upgrade to fibre and/or offers a 'new modem' that can be provided. The voice then prompts the recipient to press a number to enter their account information.

The original poster identified this action or behaviour as fraudulent as they knew that Bell will never ask for account credentials in an unsolicited call.

Solutions and advice shared by users in the forum thread include:

• Never provide personal or account information to an unsolicited caller.
• If you are ever unsure about the legitimacy of a call, the recommended course of action is to hang up and call Bell directly to verify the information or offer.
• Be aware that scammers can spoof caller ID to make it appear as though the call is coming from "Bell Canada". One user reported receiving a suspicious call where the caller knew their first name and general location, yet they correctly identified it as a scam and ended the call.
• Official Bell Moderators have confirmed the suspicion of fraudulent activity and has shared the following links to help recognize and prevent fraud:

What does fraud look like?

Do you suspect fraud? What to do next

Service provider impersonation scam

[Greyfax]

I get a kick out of these morons telling me they want to UPGRADE me to Bell Fibe. Of course, if it was really Bell, they would know I’m already using Bell Fibe 🤣

I once played with one of these idiots before I finally got bored and spooked him. I played with him about the code with such things as type ‘number 456789’ and when I said it wouldn’t accept the text ‘number 456789’ he had all sorts of exasperation trying get me to just enter 456789. Then of course I would feign confusion about some other window or url I was supposed to open or enter. It was a lot of fun, but it got tiring.

[Long Time Customer]

Received the SPAM fake call today - twice.  Bell - do you have any way of stopping these fraudsters?  Please.  Thank you.  We can block the number of course but it seems with all the technology today Bell would be able to spot and stop these fraudsters.

[dks]

Thanks for your question. Unfortunately the technology spam callers use is significant and located outside of Canada and beyond reach. I have taken to not answering my phone and letting callers leave messages. The spammers usually hang up before the voicemail picks up. The numbers seem to be local, but spoofed. 

[RosemaryL]

Still happening in 2026. We've had this call twice in the past month. Can't something be done about this?

[WelshTerrier]

Good Day & Welcome

Unfortunately, there is little that can be done at this time to solve this problem.

It is a never-ending battle. Scammers will try everything & anything to make you believe in them!

Never share any personal information with anyone you do not know or trust! Do not open web links or messages in emails or text messages! Hang up.

When in doubt, call Bell: 1 866 310-BELL (2355) It is far better to be safe than sorry!

Please check out the following web link that I have provided for you below:

Service provider impersonation scam - Bell

Thank you for sharing this with the Bell Community Forum.

Take care.

[JohnM19K]

Yes, got one also, actually a couple. On the one I did respond and was asked to provide some information. When I asked a couple questions, and was requested to provide access to my system, I realized it was a fraud attempt to access my system. I didn’t understand why access was access was required. I had heard that  grains attempts to access a person’s system does happen. I had responded, if you want to upgrade, you need to make a house call, but the caller insisted it could be done online. That’s when I realized this was an attempt to gain access. I quickly hung up. 

[WelshTerrier]

Good Day & Welcome

Thank you @JohnM19K for sharing this with the Bell Community.

There is no program for upgrading or replacing modems at this time. This was not Bell calling. It was a fraudster trying to scam you.

You did the right thing by hanging up!

Never share any personal information with anyone you do not know or trust! Do not open web links or messages in emails or text messages!

If you are unsure, then call Bell! It is far better to be safe than sorry!

Please check out the following web links that I have provide for you below:

Service provider impersonation scam - Bell

Take care.

[Gary B]

Okay when I answer the call, and ask a question they hang-up.

there pitch is seeing that I am a subscriber press this number to see when I get my new modem.

I press that number sometimes  I get a person other times it just hangs-up. 

What's the real story

[Falcon9]

Router Upgrade - Someone over the phone wanting to connect to have Bell upgrade the router. Is this a scam?

[WelshTerrier]

Good Day & Welcome

Thank you @Falcon9 for sharing this with the Bell Community.

Yes, this is a scam. I received this same call today &  twice earlier in this last week.

There is no program for upgrading or replacing modems at this time. This was not Bell calling. It was a fraudster trying to scam you.

You did the right thing by hanging up!

Never share any personal information with anyone you do not know or trust! Do not open web links or messages in emails or text messages!

If you are unsure, then call Bell! It is far better to be safe than sorry!

Please check out the following web links that I have provide for you below:

Service provider impersonation scam - Bell

Take care

[Hide8]

I received a call at 9am from a supposed Bell employee also saying they would be replacing my modem to a new faster one.

They asked if I had a computer or laptop, I said "of course I do". That was an immediate tell that the call was fraudulent.  They asked me to go on my laptop right away, I replied "that's not possible right now, can I rebook? ". He was confused and asked for clarification so I repeated my question.  He immediately hung up. 

Bell needs to notify their customers in an email that this is happening. 

*edit for spelling error

[WelshTerrier]

Good Day & Welcome

Thank you @Hide8  for sharing this with the Bell Community.

Kudos to you for picking up on this thief! His goal was to steal from you.

There is no program for upgrading or replacing modems at this time. This was not Bell calling. It was a fraudster trying to scam you.

You did the right thing by hanging up!

Never share any personal information with anyone you do not know or trust! Do not open web links or messages in emails or text messages!

If you are unsure, then call Bell! It is far better to be safe than sorry!

Please check out the following web links that I have provide for you below:

Service provider impersonation scam - Bell

Take care.

[fiddlesticks]

Over the last few months I have been getting phone calls identifying as Bell employee. First it's an automated lady's voice telling me about free modum upgrade to fibre then she says press 1 to speak to technician and arrange delivery. I hang up but am getting very frustrated with these ongoing calls.

[the customer1]

There is a  scam going around  now that  scammer  use Awesun aka anydesk to connect to your computer and internet  to  upgrade your internet speed  DO  NOT  DOWNLOAD  awesun it is  to  pirate  your  machine they almost  had  me   they  sound jsut like Bell Alliant  and  give advice saying your internet  is  not  up to speed  .The only  time  bell calls  is  if you initiate it   and  ask customer  support chatt to call  you instead  .

Be  vigillant i  click on the  awesun link and read  remote  control desktop any  desk and  remeber  Scammer  payback  mentionning  NOT to  download  so i hang  up.

[WelshTerrier]

Good Day & Welcome

Kudos to @the customer1 , @fiddlesticks !

Thank you for taking the time to share these attempted scam incidents with all of us on the Bell community forum.!

You are doing the right thing by hanging up! 

Never share any personal information with anyone you do not know or trust! Do not open web links or messages in emails or text messages!

If you are unsure, then call Bell! It is far better to be safe than sorry!

Please check out the following web links that I have provide for you below:

Service provider impersonation scam - Bell

Take care.