How to control both modems in the Bell Wi-Fi app

[KikiG]

I have 2 separate internet lines and Modems (Hub2000 & Hub3000), with 2 pods connected to each internet line. Only 1 modem is showing up in my Bell Wifi App… how do I add the second Home Hub with its 2 pods, to my Bell Wifi App?

[BellPatricia · Accepted solution]

Hi @KikiG,

Welcome to the Bell Community, and thank you for reaching out 🙂

When you login to the Bell Wi-Fi app with your MyBell credentials you have the option to choose which modem (B1) you wish to manage. 

If you want to manage your other modem you just need to log out of the app, then log back in and choose the B1 associated with that modem.

Let the Community know if you have any other questions.

- Patricia 

[KikiG]

Perfect! 
thanks @BellPatricia 

[Allyson18]

I have 2 separate modems. Is there a way to add both of those modems to my bell wifi app (I already have one added but want to add the second one, as well)? 

[BellNick]

Hi there @Allyson18 
Thank you for your post and welcome to the Community.
If you have 2 internet accounts with 2 modems and they are both linked to your MyBell account, you should be able to switch between the two services on the WiFi app. 
If you only have 1 internet account but for some reason have 2 modems, then no, they can not both be linked to the WiFi app. We only provide 1 modem per internet service.
If you have any further questions, please do not hesitate to contact the Community.

[Allyson18]

Do you know how to switch back and forth in the wifi app with 2 internet accounts? I can’t seem to figure it out. I don’t see any option for that in the settings

[BellNick]

Hi @Allyson18 
Both accounts must be linked to your MyBell account. When you login to your MyBell account, do you see 2 internet accounts? 

[Allyson18]

I do not. 

[BellNick · Accepted solution]

Hi @Allyson18 
To begin, you need to log into your MyBellaccount. If you do not have one, you'll need to register for one.
Once logged in, you will need to ensure both internet accounts are linked to your profile. Please see our support article How to add another account to MyBellfor further information / steps on how to do this.
Once both internet accounts have been linked to your MyBell, your WiFi app should allow you to switch between the 2 accounts (it may take up to 24 hours for the WiFi app to update).
Looking forward to hearing back.

[Allyson18]

So it’s giving me an error when I try to link my second account to my bell account.

[BellNick]

Hi there @Allyson18 
I'd be more than happy to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[Christopher]

I installed a new internet service at a different address, I don't see it on the Bell Wi-Fi App dashboard. How do you add a new Hub on the dashboard?

[BellPatricia]

Hey there @Christpoher,

Thank you for reaching out to the Bell community.

When you login to the Bell Wi-Fi app with your MyBell credentials you should have the option to choose which modem (B1) you wish to manage. Can you log out of the dashboard, and then log back in to see if the option is available?

Keep us posted,

@BellPatricia 

[To help]

allo i changed my modem at cottage 2 days ago and bell suport had the brilliant idea of naming the new modem with same name as at my home. having issues since.  bell wi fi app at my home no longer sees my hub 3000 says off line, shows no devices online even if they are all connected.  i want my bell wi fi app back but despite 6 phone calls, deleting app and downloading again, still not working.  really frustrated.  any idea how to solve this? thx pascale

[BellPatricia]

Hey there @To help 

Welcome to the Bell community 🙂

You can toggle between the two internet accounts on the Bell Wi-Fi app log in page. Please log out of the dashboard, and then proceed to log back in to see if the option is available.

If you are still do not see both accounts you may need to add the account in MyBell. We recommend that you check out the helpful replies above for tips on linking your accounts in MyBell.

Keep us posted,

@BellPatricia