Possible routing issue affecting League of Legends BR match connections (VPN routing works)

[Pedro92]

From Canada, I can launch the League of Legends client normally, but I’m unable to connect to matches on the Brazilian server. When a match starts, the game transitions to a black screen and never completes the connection. This happens consistently, at all times, and has been ongoing for over six months.

The key observation is that the issue is immediately resolved when I route traffic through a Canadian VPN endpoint (NordVPN). With the VPN enabled, matches load and play normally. Without the VPN, match connections consistently fail.

Additional context:

• In the past, traceroutes showed traffic being routed through the United States and India before failing

• Riot Games appears to host its match infrastructure on AWS, which uses dynamic IP addressing and load balancing, so destination IPs change per session

• Because of this, I’m unable to provide fixed destination IPs or consistent traceroute results

Based on the consistent behavior and the VPN workaround, this appears to be a routing or peering issue affecting the path from Bell’s network to Riot Games’ AWS-hosted Brazilian match servers, rather than a client-side issue.

I’d appreciate any insight from the Bell team on:

• Whether this could be related to Bell’s international routing or upstream providers

• If there is a recommended escalation path for review by a network or peering team

• Any additional information that would help with investigation

Thank you for your time and assistance.

[dks]

Well put. That's certainly how I have understood the issue. 

[Pedro92 · Accepted solution]

Adding here that I just got out of a call with Bell doing some route analysis while I would try to do the connections. They are doing analysis on it. If they can identify anything they will forward to the routing team. They might need another call or tests, but just to let everyone know this has progressed a bit towards looking for a solution.

If I get more information and can later tell a bit more of what exactly was the issue and etc (if I ever get that information properly), I will let everyone know so for future references it can be used to avoid issues or even help solving for others.

[brycelac]

Although I am playing a completely different online MMO, Guild Wars 2. I am playing from a Canada connection, using Bell Gigahub > ASUS router (On the latest firmware) > wired landline copper connection > Desktop computer (No VPN). I have also been experiencing frequent, consistent, daily disconnections between the hours of 06:00 PM to 11:00 PM. I've been experiencing them for weeks now and it has been very exhausting.

[Pedro92]

In our case it is always never connecting. It's not disconnections, just never connecting. Also, we use directly from Bell Giga Hub, so the possibility of Asus Router being at fault there is also different than our case.

I would say yours might be more congestion during the time period. Is the disconnects just from the game or the whole internet?

[GabNic]

Im looking forward to this but this has been marked as solved. Hopefully they don't close this thread and I can also get included in the solution because if they solve it only for one person I'll be left hanging 😥 .

[Pedro92]

I believe the solution would be applied to the whole network to avoid people having this issue. So don't worry, I dont think you will be left hanging if just my test is enough. If they need more they will contact the rest.

[brycelac]

I only get disconnected from the game Guild Wars 2. I also play Arc Raiders and it doesn't appear to disconnect me.

[Pedro92]

Do you know if it's something the community has been having issues with? is it Canada itself or just the provider or it's just you? friends from other provinces with Bell have the same issue? And within the city?

And its ok if you dont have any of these, am trying to help you gather relevant data to proper receive help.

[dks]

Thanks for your comment. The green check mark means the post is a helpful reply and viewers can go there first for any significant information. The underlying forum system software itself uses the language "Resolved". That can't be changed. 

[GabNic]

Ah. Understood. Thank you

[randomuser2311]

bro i been having the same issue since i changed from rogers to bell, what a mistake. Also it doesnt work with Valorant either, with exitlag I could still bypass the League issue because I could connect to the client to find a match. The problem with Valorant is that I cant even connect to the Hub even with exitlag and I wasnt going to look for more alternatives tbh. Hope they change this cus i got tons of skins on both games. 

[Pedro92]

For now, I would suggest a VPN. I still have not got a contact back from Bell after the tests and it still is not working so I am unsure on what step we are in, if the investigation is still ongoing or if the team is working on it, if its in the backlog or anything else. All I can say is that we have to keep waiting... I dont know how long.

[Pedro92]

Letting everyone now the issue is still ongoing and I have no updates to bring. Will try to keep this updated for everyone with same issues.

[GabNic]

To add to the matter, none of the VPN I am trying is now working anymore on riot servers. Surfshark, NordVPN, nothing works anymore. Can't justify more wasted money for a problem Bell is causing, unfortunately. 

I tried even some absurd solution which is to hotspot my phone 5G into different devices (laptop and desktop) to try and connect and Bell's 5G also is blocked. 🙂 

[Pedro92]

Hate to hear that. With me the NordVPN still works but I have the paid version. Sorry for what you been going through.

I also have no updates to give since Bell never gave me any. All I know is that they collected the data from me, and I didnt hear from anyone else that they contacted they might want data from having them collected or heard back.

Will keep stuff up to date as I said I would, promise.