Problems accessing Bell Email

[galshiba]

Hi everyone. Since yesterday afternoon (Sept 16), I have been unable to access my Bell (Sympatico) e-mail from my app or the web browser.

I contacted Bell technical support and was told that there is an issue with their systems.

I was wondering if this problem is persisting. And if there any updates that anyone can share. Thank you.

[WelshTerrier]

Good Day and Welcome.

Thank you for posting your issue.

I am experiencing the same issues with two of my Bell.net email accounts. Both of which are timing out when trying to send & receive mail. This is more pronounced when using POP3 server settings & Microsoft Outlook Classic as an email client.

I have experienced similar send / receive issues with IMAP setting on Apple devices. Bell webmail slow to open and in processing outgoing mail.

I report this issue last evening to Bell Internet Support. They are aware of an issue with the email servers.

The problem appears to be the same this morning.

I have flagged this thread for a moderator to follow up on.

Take care.

[dks]

Thank you for your concern. I am also experiencing similar issues. I have also reported this as an issue. 

[BellPatricia]

Good day @galshiba @dks & @WelshTerrier 

Thank you all for reaching out to the Bell community. 

We are sorry to hear that you are having trouble accessing Bell webmail. I have flagged this to our email team and they are investigating. We will be sure to provide another update as soon as we can. 

@BellPatricia 

[DG2]

Has there been any updates to the poor functioning of bell email?

[EHA]

My emails are taking too long to load as well. I've cleared my cahe etc and it it istill very slow when going from one email to another or even just clicking on a folder like Sent or Inbox. Takes long time. Never was like that untill recently.

[WelshTerrier]

Good Day & Welcome.

Thank you @EHA  for you posting your concern & issue.

As I mentioned in my previous replies, Bell Internet Tech is aware of the problem and is working as best they can to quickly repair this issue.

Once Bell has resolved the email server issue, a Bell Moderator will update the community.

Thank you for your patience & understanding.

Take care.

[BellPatricia · Accepted solution]

Good morning everyone 🙂

Thank you for your patience as our teams worked to resolve this. A fix has been implemented and everything is working normally now. 

Let us know if you have anymore questions.

@BellPatricia 

[CTP]

I’ve had the same issue on and off for 3 months. Have been told to reset password multiple times, only to be denied access again sometimes within hours. Yesterday I was told it’s an Apple problem!

 looking into Roger’s at the moment. Been with Bell  40 years. 

[Purple64]

I have also notice email has not been working or no new emails since 10:30AM and seems from the forum they may or may not have been a solution and this has been consistent since roughly Sept 16th and seems it’s still an issue.  I’ve restarted my cell and I’ve tried wifi on and off etc:  I also understand someone was dismissed as it’s an Apple issue.  Please only advise of a proper investigation into this matter before it needs to be escalated.  Seems it’s been an on and off issue which is unacceptable at this time.

[Purple64]

Relying my own discussion looks like at the moment the emails are coming through and hopefully issues have been remedied however I have also read that it is intermittent so let’s hope for the best:) 

[WelshTerrier]

Good Day & Welcome @Purple64 

Thank you for reaching out and in updating the community on your email issue. A fix was implemented on Sept. 18th, and everything should be working normally now.

 I am not experiencing any issues with my two Bell.net email accounts.

If the problem persists, you may need to contact Bell Internet Tech support at: 1 866 310-BELL (2355).

A Bell Tech service representative is available to assist you: 7 days a week | 6 a.m. – 11 p.m.

Let us know if you require any further assistance.

Take care.

[Purple64]

Yes still issues withe incoming intermittent and I’ve had a sympatico.ca since the beginning of time. 
And also outgoing is still an issue. 
Thank you for your time and why is this now my issue and required to call a tech if the servers are not responding correctly.  
Please advise as never have experienced this before.

[BellPatricia]

Hi there @CTP & @Purple64 

Thank you for reaching out to the Bell community 🙂

We had received confirmation that this was resolved on Friday last week. We just wanted to check in to make sure that you are no longer experiencing any issues. Let me know if you are, and we will flag this to our email team right away.

@BellPatricia 

[galshiba · Accepted solution]

Hi there @BellPatricia.

I wanted to confirm with you that I can access my Bell/Sympatico e-mail without any further issues. Thank you.

Best regards,

@galshiba