Should the WPS Light Be Lit on My Home Hub 3000?

[Benny10]

My home hub 3000 showed 2 lights not 3. Is this a new configuration?

[BellNick]

Hi @Benny10 
Thank you for your post and welcome to the Community.
Are you able to clarify which light you're referring to? Are you referring to the buttons on the front of the modem (information button, password button and WPS button)?

If so, which one in particular is not lit up?
Are you experiencing any connections issues, error codes or messages on your modem?
Have you tried rebooting your equipment?
Looking forward to hearing back.

[Benny10]

I'm referring to the three lights on the front of the modem. The info and password button are lit (white) but not the WPS button. All three were lit up a few days ago but not now. I have tried rebooting the modem but it makes no difference. I've also unplugged the modem and plugged it back in but again no difference. Despite not having the WPS button lit all functions (internet and TV) appear to work.

[unionhouse]

Hi @Benny10 & @BellNick  ... I hope you do not mind me jumping in on this topic as myself and my family have the same issue with Hub3000 the 3rd light to the right not lit (Fibe TV/Service Light).  On Friday morning (Oct 23), I noticed only 2 white lights out of the 3 were on.  I thought something was wrong with the house synchronization. Everything thank goodness was still working ok (ie: TV's all ok, landline all ok & computers wifi all ok).  I rebooted the Modem to see if the 3rd light would return which it did not.  The Left & Middle lights came back white and not the 3rd.   Then I completed the Bell Virtual Repair Tool which did not find anything and suggested restarting the Modem ... which again resulted with the 3rd light not showing up.   I called Bell Repair and spoke to a wonderful Rep and she confirmed if all of my services where ok and working (which they are).... she advised there was an update in our area and it is ok if only the Left & Middle lights are showing, for now the 3rd light will not appear as they are aware etc.   If myself or my family start noticing any of our services not working or acting up we are to call back.  I have attached a pic and I hope this is making sense.   Thank you

[Frustrated George]

@unionhouse , @Benny10  and @BellNick …..same for me, two lights only and only the last few days…and everything seems to be working fine…I’m in the Golden Horseshoe area…I wonder if this will be the ongoing config or will the Wps light come on in the future?

[edee_em]

Hi

Noticed in the past few days, the 3rd light on the modem is not illuminated. It has been on since I got the modem. I also removed the backup battery. The modem has been reset a couple of times as well.

I logged into the modem and it said phone services not activated, or similar. I checked my bill and I am paying for phone and it looks active there. Also, just got a phone call so the phone is working.

Anyway, light was on before and I'm assuming it's supposed to be on so I'm looking for help as to what I should do, why it happened, etc. Thanks

[BellPatricia]

Good day everyone, and thank you for reaching out to the Bell community 🙂

We are digging into this a bit more. We will be back in touch once we have an update or if we need any additional information.

@BellPatricia 

[Sandra_L]

@unionhouse @Benny10 @BellNick  Same for me. I just noticed the two lights this morning. I turned on the TV and my computer. Everything seemed to work. I pushed on the modem buttons to read the message. It didn't help so I came here. Let's wait and see. I'm in Montreal, far from @Frustrated George's area. 🤔 

[Vanadiel · Accepted solution]

The WPS light should only light up when you press the WPS button and enter WPS mode. It should go out after roughly 2 minutes.

As far as I know, having 2 out of 3 lights on is normal?

[unionhouse]

@BellPatricia, @Frustrated George, @Sandra_L, @Benny10, @Vanadiel 

Thank you so much everyone!  

[Habs2112]

It may be normal now, but it wasn't until a few days ago. Since we received the modem we alway had 3 lights on constantly and now only have 2. As it doesn't effect function I'm going to forget about it as it seems the issue is widespread.

[Richbarb]

Looking forward to your update or more information related to this issue. 

[unionhouse]

@Vanadiel @BellPatricia    Thank you so very much!   

[Fal]

Hi, I'm having the same issue which I just noticed this evening...

[Frustrated George]

Here’s the crazy thing…..I did nothing to the 3000…I pushed no buttons….in the past three hours, the third light has lit on the modem and is on now…….thank goodness there has been no effect on my service 🤞🤞🤞🤞🤞