Unable to access Webmail links when out of Canada

[PeterinThailand]

Was previously advised by on phone tech support that all your Webmail access links are not working for persons who are out of Canada and this problem has been going on since March 19.  This creates a major problem for your customers not to be able to get their emails for weeks now!   Please Escalate this major customer service problem up the chain of command for priority resolution.  Please also advise when we might be able to access our sympatico emails.

[David027]

Thanks for your insight Zane, and I agree fully with your assessment of the issue..  I guess the bottom line/complaint is that if WebMail is Bell's choice for service delivery, then it ought to focus on providing a stable effective platform, and based on countless complaints/comments here, and on my own personal experience, WebMail fails to deliver,

[Unhappy3]

Are you ever going to fix web access to emai for travellers or do you just want us to go to other providers. I am tired of you three dots going across my screen. 

[dks]

This has been addressed elsewhere, but the only option for outside of Canada access is to forward your Bell e-mail to Gmail or other provider. It is doubtful that this will change. 

[Canada73]

My 2 cents worth.   I could not use Thunderbird in Mexico and South Africa for my sympatico email.  Webmail did work but it wa slow.  Over the last week I have tried 4 VPN. With 3 of them I cannot send mail. Making changes to SMTP settings made no difference. PROTON VPN works fine. All the VPN  programs on the market offer 30-day money-back guarantee.  If your overseas trip is going to be less than a month, you could install PROTON VPN with a one-month subscription.  PROTON VPN program is open source and based in Switzerland.

[SamD]

I agree Bell needs to find a solution to this extremely cumbersome process. The service provider needs to take some onus for providing better security and not just stop service.

The work around I found is sharing hotspot from my phone, open my mail on outlook and it seems to work. My plan includes free calling in 65 countries.

[WelshTerrier]

Good Day.

Thank you for posting your suggestion to share Hotspot from your mobile device.

When travelling outside of Canada and the United States, you can also access your email using Bell Webmail.

The only other option for outside of Canada email access, is to forward your Bell e-mail to Gmail or another provider.

Bell does this for security reasons. If anything, email security will only increase. It is doubtful that this will ever change. 

Take care.

[dks]

I have found that Bell does not accept non-Canadian VPN’s when using Outlook. It is a security measure. 

[RF_Dude]

Emails to smartphone via IMAP don't work in SLOVENIA.  Also doesn't work through OpenVPN from phone back to Mississauga.  

WebMail has 2-factor authentication turned on, that fails also.... cause my Canadian phone number is not used for roaming oversea's ($$$$ to use it).  So cannot receive 6 digit verification code.    

Gmail works fine.  Need a better authentication method!  Suggestions?  

[dks]

Thank you for your question. IMAP is only accessible from these countries. You will need a Canadian mobile number to receive MFA texts. You can also send MFA codes to your Gmail address. 

[WelshTerrier]

Good Day & Welcome.

Thank you for posting your questions. Please reference the following sub-section, "Accessing Bell email from outside of Canada" in the link I have included:

• Accessing Bell email outside of Canada

You mentioned that you are unable to receive a code via your mobile number. As an alternative, if you wish to access your Bell email outside of Canada, you can do so by logging in to your account using Bell webmail: https://webmail.bell.net/

You would need to set up a secondary method to access & receive your one-time verification code by email. You can do so by setting up a secondary email address, such as Gmail or Microsoft Outlook in your Bell webmail account. You cannot setup a Bell email address as a secondary method for security access to your Bell email account. I have included the details in the following to this weblink:

• Setting up Bell email : Multi-factor authentication (MFA)

Take care.

[Sco]

I am in Mexico.  Do not receive bill notifications from Bell to my Sympatico account.  Do not receive emails from other Sympatico email addresses. Do not receive a copy of emails when I CC myself. Very disappointing and troublesome! Regards.....Scott W

[WelshTerrier]

Good Day & Welcome.

Thank you for posting your question. How are you accessing your emails? 

We highly suggest & recommend using web-based Bell email to make the most of its many features. Learn more about Bell webmail.

Please note that access to your bell.net, bellaliant.net or sympatico.ca email via an email client like Outlook (Windows) or Apple Mail (macOS) is currently restricted to and will only work in the following countries:

• Australia, Bahamas, Canada, France, Germany, Iceland, Ireland, Italy, Portugal, Saint Pierre and Miquelon, Spain, United Kingdom, United States.

Please refer to this weblink for further instructions.

Using Bell email : Bell email features

Take care.