Wi-Fi Pods & HH2000 showing as offline after reboot.

[jben]

just wondering as had to reboot the modem, having issue now where it reflects home hub 200 is offline and 2 wi fi pods also reflecting as not connected and offline?   any assistance

[dks · Accepted solution]

Thanks for your question. You may wish to download the Bell WiFi app as it gives better control and understanding of your pods. Your TV may be connecting wirelessly to your HH2000, bypassing the pods. The pods self adjust for best signal. Do you see any lights on the pods? If you unplug them and then plug them  in again, you should see a flashing light on the pods. Check those things out and let us know the results. 

[WelshTerrier · Accepted solution]

Good Day & Welcome.

Thank you for posting your question. Are there any error messages on your modem? 

• Home Hub error codes and solutions

Have you tried to do any troubleshooting?

• Have you tried to run the Bell's virtual repair tool?  Virtual repair tool The Virtual repair tool will check if the Bell hardware and network outside your home are working, as well as reboot and optimize the settings of the equipment inside your home. If a technician visit is required, the tool will help you book a repair appointment.
• Ensure your modem and any applicable equipment have power.
• Depending on your Internet, you may have either a fibre cable or a phone line connected to the back of the modem. If there is fibre patch cord, verify it is connected firmly to the FIBRE port on the modem. If your modem connects to a phone line, the phone cable, there may be two in some cases, should be connected to the wall jack and to the DSL or DSL1 port on the modem.
• Are you experiencing any inclement weather or service outages within your locality? Have you checked for: Service outages in your area

After reviewing the above and you are still experiencing connectivity issues this morning, you may need to contact Bell Internet Tech support: 1 866 310-BELL (2355)

Let us know if we can be of further assistance.

Take care.