Can't receive MFA/2FA SMS from HSBC Hong Kong Bank

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CCT
Contributor

‎09-02-2026 04:47 PM - last edited on ‎09-03-2026 06:43 AM by

I am trying to open an account with HSBC in Hong Kong from Toronto but encounter a problem with receiving the bank's verification code sent in SMS for verification of my Canadian phone number.

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BellAntonie
Moderator

‎09-03-2026 09:02 AM

Hey there @CCT , 

Welcome to the community and thanks for your post. 

If you're having issues receiving text authentication in general, try sending a text message to the short code 28849 with either the word INFO or HELP. This should reset the 2FA routing to your device. The routing reset may take a few hours to complete. If an answer is received from INFO or HELP, then no action is needed and your text authentication is set properly and you will need to contact the sender for further verifications.

Try that out, and keep us posted.

 

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BellAntonie
Moderator

‎09-03-2026 09:02 AM

Hey there @CCT , 

Welcome to the community and thanks for your post. 

If you're having issues receiving text authentication in general, try sending a text message to the short code 28849 with either the word INFO or HELP. This should reset the 2FA routing to your device. The routing reset may take a few hours to complete. If an answer is received from INFO or HELP, then no action is needed and your text authentication is set properly and you will need to contact the sender for further verifications.

Try that out, and keep us posted.