Can't retrieve voicemail

[Riobert007]

Using Galaxy S26 Ultra

Recents shows: Unread voicemail, 0 min 21 secs; verified with sender that message was left

Keypad hold 1, enter password, system states, "You have no messages"

Things tried:

Reboot phone

Turn call forwarding on and then off again

No messages at number designated to be used for call forwarding

Turn eSIM off and then on again

Clear  phone cache

Toggled call forwarding codes

Do not have visual voicemail

Turn airplane mode on and then off again

Mailbox empty

O/S and Phone software up-to-date

[BellKris]

Good morning, @Riobert007. Thanks for reaching out.

It sounds like your voicemail inbox may need to be reset from our end; there's a mismatch between what your phone thinks is there and what's being reported.

We'll be reaching out in a private message to collect more details. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Cheers.

— Kris

[BellKris · Accepted solution]

Hi everyone! After working on this with @Riobert007, we managed to find a fix for the issue.

For anyone else in the Community who may encounter similar voicemail issues with Samsung devices, try the following:

1. Open your default Phone app and select the three dots (these are your settings)
2. Look for the "Bixby text call" or the "live voicemail/call screening" and disable them.
3. Afterwards, go back to Call settings -> Voicemail settings and make sure the default voicemail number is still saved as the default Bell voicemail number: 647-383-2355

A huge thanks again to @Riobert007 for his patience and cooperation with us. 🙂

Best wishes everyone.

— Kris