Cell Signal Dropping - Calls are very broken and spotty

Swansea man
Contributor

‎07-31-2026 11:15 AM - last edited on ‎07-31-2026 11:58 AM by

In the past year or more the cell service has gotten really poor. Calls are getting dropped all the time (daily) and lots of calls are very broken and spotty making a conversation almost impossible. What is going on with our cell service? Why are we paying such high prices for such bad services?

 

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BellAntonie
Moderator

‎07-31-2026 11:25 AM

Hi there @Swansea man ,

Welcome to the community and thanks for your post.

For the Community to be better able to assist you, could you please provide further details as to the issues you're experiencing?

Do keep in mind that many factors can limit signal strength; topography, environmental conditions, line of sight to towers, types of buildings in your area, etc. 

  • Have you tried changing the network settings in your phone? Sometimes setting your phone to force 4G / LTE instead of 5G can stabilize your reception.
  • Are the issues only happening indoors at home or outdoors as well?
  • Do you know of anyone else in the area having similar issues?
  • Have you tried using Wi-Fi callingOpens in a new tab or window where available?
  • What troubleshooting steps have you done so far?
  • Have you gotten in touch with our technical support team to open a ticket?

You may also find our How To article Troubleshooting voice calls on your Bell Mobility phoneOpens in a new tab or window helpful. We'd also recommend checking out our How To article on Troubleshooting data connectivity on your Bell Mobility phoneOpens in a new tab or window

Looking forward to hearing back from you.