eSIM activation out of country

[Lolzamun679]

I have a monthly paid plan for my new iphone 14 pro with Bell as my main mobile data provider. But as I have returned home to Sri Lanka, I am unable to insert my physical Sim Card into my new phone due to the fact that it is locked into my Canadian phone number and Data plan. However I found a solution where I could activate an Esim for my Sri Lankan Number whilst keeping my physical Canadian Sim card into my new phone. But I was not allowed to do this as an Esim was not supported by Bell. How would I be able to ask Bell to help me activate an Esim by scanning a QR Code ? 

[BellKris · Accepted solution]

Hi there, @Lolzamun679. Welcome to the Community.

While we understand the confusion, ultimately we're only able to assist with the activation of services in Canada with Bell.

Otherwise for tips on how to unlock your phone, take a look at our How To article on Unlocking your Bell phone

We invite you to also check out How a Dual SIM or eSIM can work for you on your Bell Mobility phone for more details.

Let the Community know if you have more questions.

[Farkhondeh]

How to switch to e SIM card when out of country I lost my physical sim card 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Are you on a monthly or a prepaid Bell Mobility plan? You can use the appropriate QR code for your phone's manufacturer from the Bell support page on: Setting up eSIM and Dual SIM

Please keep in mind that pre-paid customers are not eligible for roaming services; as such, you will have zero service via your pre-paid eSIM until you're in Canada.

If you just want to transfer your Bell Mobility service from a physical SIM card in your device to an eSIM, log in to MyBell

To reach Bell Mobility, please call: 1 800 667-0123 or *611 from any Bell mobile device. The Bell International number is: +1 514 420-7748 . This is a free call from any Bell mobile device.

What are Dual SIM and eSIM? How do I use them? (bell.ca)

Take care.

[EssBee · Accepted solution]

Based on my experience (my situation was different to yours. although I was trying to activate an eSim outside of the country, so our situations are similar in that respect), you won't be able to activate an eSim outside of Canada, you have to be on the Bell network in order to activate it.