For over a month my whole family’s bell data services in NB have been working severely slow

[kristen1234]

For over a month my whole family’s bell data services in NB have been working severely slow if at all. Constantly need to disconnect and reconnect and then it only works for 5-10 mins at a time! We all have separate bills. I’m wondering is anyone else has been experiencing the same problem? 

[WelshTerrier]

Good Day & Welcome.

Thank you for posting your question.

We can understand your frustration with your slow internet connection.

Can you please share some further details with us? You mentioned that: "my whole family’s bell data services in NB have been working severely slow if at all." Can you please be more specific? At home, away from home, while connected to Wi-Fi or cellular network? Time of day? etc., etc.

Since the problem started recently, have you tried to do any troubleshooting? Here are some steps you can take:

• Restart your phone: This simple step often resolves temporary glitches. Turn your phone completely off, wait 30 seconds, and then turn it back on.
• Check for network outages: Look for announcements of planned maintenance or reported outages on Bell.ca.
• Check your data usage: If you've exceeded your data limit, your speeds might be throttled. Check your Bell account online or through the app to see your data usage.
• Check your phone's settings: Ensure that your phone is correctly configured to use Bell's mobile network. Make sure you're connected to the correct network (e.g., Bell LTE or 5G, depending on your plan).
• Check for software updates: Make sure your phone's operating system and any relevant apps (including the Bell app) are up-to-date. Outdated software can sometimes cause connectivity issues.
• Check for signal strength: A weak signal can significantly impact your internet speed. Try moving to a different location to see if your signal improves. Look for areas with fewer obstructions (buildings, trees).
• Check for background apps: Many apps use data in the background, even when you're not actively using them. Close any unnecessary apps running in the background.
• Have you contacted Bell Mobility Tech support and reported this issue? If so, do you have a ticket number that we can follow up on?
• Troubleshooting data connectivity: Unable to use mobile data or the speed is slow

If the problem persists, please contact Bell Mobility Tech support by: Chat or by calling: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.