Incorrect number showing up when texting

[JayRatz]

Why is my phone number showing up incorrectly for the recipients of my texts and how do I change it?  I just joined Bell a week ago, received a temporary phone number, and got my existing phone number ported over. Now when a new person receives a text from me it shows that it is still coming from my temporary phone number that shouldn't exist anymore. 

[Cmax16]

Hello Bell

I have the same problem with my Pixel 8 pro. I tried to delete all cache and storage and restarted just like you recommended without success. Please help

[BellKris]

Hi there @Cb8 and @Cmax16.

Welcome to the Bell Community and thanks for your posts.

We'll be reaching out in a private message with more details. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Thanks.

[Mmm1]

This is happening to me as well

[Cb8 · Accepted solution]

I was able to fix it by following these instructions I found on Reddit:

 REMOVE THE WRONG PHONE NUMBER FROM GOOGLE;

• Open Settings on the phone
• Open Google accounts settings
• (tap the purple disk with the first letter of your name)
• Tap Manage your Google account
• Tap Personal Info
• Scroll down until you see phone numbers
• In my case there were two numbers: the correct (ported) number and the rogue 1pMobile 'temporary' number
• Tap the rogue phone number
• Remove it (tap the bin icon)
• (note you may need to jump through minor hoops for verification here)
• Now tap and remove the correct (ported) number
• With both numbers removed, re-add the correct (ported) number

RESET RCS ON THE PHONE

• Open Messaging
• Tap the Google icon top right (another purple disk with the first letter of your name)
• Tap Messages Settings > RCS chats
• Disable RCS chats
• Physically remove SIM from the phone
• Disable Wifi, Mobile data and Bluetooth
• Open Settings > Apps > See all apps
• Tap Carrier Services
• Tap Force Stop
• Tap Storage and cache > Clear storage
• (if the Cache isn't greyed out after this, tap Clear Cache as well)
• Go back to the ALL apps screen
• Scroll down and tap Messages
• Force Stop and clear storage and cache as above
• Power off the phone
• Put SIM back in then turn the phone on
• Wait 5 minutes
• Open Messages app
• Follow any instructions - messages list should appear at this stage
• Go into RCS settings as done above
• Enable RCS - verify this doesn't work
• Turn on Wifi and verify Internet-connected
• Try to Enable RCS again
• RCS should become enabled with the correct (ported) phone number
• It may be some time before RCS shows as 'Connected', 20 minutes maybe
• Re-enable mobile data and Bluetooth

[JennyGayle]

I am having the same issue; brought over 2 devices, ported 2 numbers... things are working fine for one (the brand new device) but having the temp number show up for the device that was not new; SMS is showing up as the ported number, but RCS is the temp number

[BellAntonie]

Hey there @JennyGayle , 

Welcome to the Community and thanks for your post. 

We invite you to review the above thread and test out the suggested solutions. 

Keep the Community informed if the issue persists.

[GPassion]

Hi @BellKris @BellAntonie 

I experienced same issue. Could you message me on how to fix it?

Thanks!

[GPassion · Accepted solution]

I got this issue resolved with following steps:

1. Clear Messages cache and data (device Settings->Apps->All apps->Messages app->Storage and cache->Clear cache)
2. Uninstall Messages updates (device Settings->Apps->All apps->Messages app, tap on three dots on right corner of screen, tap Uninstall updates)
3. Clear Google Play Services cache and data (device Settings->Apps->All apps->Google Play Service)
4. Install Messages updates (Google Play Store)
5. Restart phone

[Ahmad2]

I've followed all of the steps but still showing me the temporary number. Can you please help.

Thank you

[BellKris]

Hi there @Ahmad2.

Welcome to the Bell Community and thanks for your post.

We'll be reaching out in a private message with more details. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Thanks.

[Binong]

Good Day, just looking for any help.

I have s23ultra and new to bell with eSim.

I successfully ported my old number(virginmobile) to bell.

Calling, texting already working with my old number.

Its just my phone still recognized the unique bell number. How do I update this.

[WelshTerrier]

Good Day & Welcome.

When did you port your number? If you just ported your number, it could sometimes take up to 24-48 hours for the network to fully update the eSIM card, even if service is already working.

You can try to restart your device 2-3 times. This will often force the eSIM to update to the new number from the network.

If the problem persists, please contact Bell Mobility Tech support at: 1 800 667-0123 or dial *611 from any Bell mobile device. Ask the representative to push a network update to your eSIM card.

Take care.

[BellKris]

Good morning, @Binong. Thanks for reaching out, and thanks to @WelshTerrier as well. 👍

Could you please clarify as to where exactly you're seeing your old number? For example, are people seeing your old number when texting them? If so, please check out the approved solutions earlier in the thread (the posts with a green outline and checkmark 🙂)

Otherwise, are calls and/or texts still going out from old SIM? If so, the port may be incomplete.

Looking forward to hearing back from you.

— Kris

[Binong]

I ported on feb 25, will try to call them on weekdays