Hey there @hugosph ,
Welcome to the community and thanks for your post.
That sounds incredibly frustrating, especially right after buying a brand new plan.
Before you consider canceling your plan, let's look at why this is happening and a few immediate steps you can take to try and fix it.
Why you may only see LTE
- Tower Infrastructure: In your area, you may not be in 5G/5G+ coverage or have partial coverage. LTE would be the dominate network outside of 5G/5G+.
- Network Congestion: Midland can see heavy influx of seasonal visitors, which can easily overload the local bandwidth.
- APN and Activation Lag: Since you just activated the SIM card, your phone might not have fully pulled Bell’s updated Access Point Name (APN) settings required to route data efficiently.
Troubleshooting Steps
- Restart your phone: It may sound silly, however a simple restart can resolve many issues.
- Cycle Airplane Mode: Turn Airplane Mode ON for 30 seconds, then turn it OFF. This forces your device to reconnect to the closest, least congested tower.
- Reset Your Network Settings: Go to your device settings to reset the network cache. Note that this will erase saved Wi-Fi passwords, but it completely refreshes your cellular configuration.
- Verify the Network Mode: Ensure your phone's cellular settings are set to 5G/LTE Auto or Global. If already set to auto, you can test the individual bands to find the best setting for your location.
- Check your rate plan in MyBell: Log into your profile to ensure your rate plan is displaying the correct data provisioning options.
You may also find our How To article Troubleshooting voice calls on your Bell Mobility phone
helpful. We'd also recommend checking out our How To article on Troubleshooting data connectivity on your Bell Mobility phone
Give those a try and keep the community updated with the results.
