Forum posts

Resolved! Data connectivity issue while on call

Hello, I don’t know if anyone else experiencing internet/data interruption when you are on call. It is happening to me all the time. Even I cannot check my emails when I am on call. Everything is normal as soon as I hang up. Thanks in advance!

EnderS by Contributor II
  • 301 Views
  • 10 replies
  • 5 likes

Resolved! Tablet data plan has no access

I have an Android device I purchased outside of Bell that has a SIM slot for data. We have 7 lines on our account with a pile of sharable data and want to access that data pool from the Android device.I added a tablet plan and inserted the SIM, but w...

JMR by Contributor
  • 1759 Views
  • 7 replies
  • 8 likes

Resolved! data 3G instead of LTE

everytime i turn my data on it goes to3G instead of LTE so my data does not work at all anymore. i’ve tried restarting and updating my phone and nothing has helped. any suggestions?  

kandy22 by Contributor
  • 990 Views
  • 3 replies
  • 3 likes

Resolved! TTC subway mobile network stability

Hi, I’m using the Bell 4G network and have previously used virgin mobile as well. I notice that the mobile network coverage in certain subway stations as well as connecting tunnels (particularly, in downtown from Dundas to Wellesley stations, both di...

Resolved! Plan and data proration

I changed my plan 1 day into my pay cycle and now when I sign in my data usage tab is all over the place. Its showing I'm over my data on my old plan and need to unblock data but I just changed my plan to include 160 gb of data so I'm well under that...

Resolved! Coverage dead zone in downtown Yellowknife

Long-term Bell Mobility customer here, currently using iPhone 11 Pro, and experiencing a persistent coverage "dead zone" in one particular location (only) in downtown Yellowknife.  Unfortunately, this happens to be a location where I spend 8 hours pe...

Resolved! Manually Toggle Between Slow and Fast Data Speeds

Is there currently a way to manually toggle between fast data speeds (full 5G) and slow data speeds (limited to 512kbps) on a bell mobility plan? If not, is Bell willing to implement a toggle option either via the Bell Account on the MyBell App or un...

Userv72 by Contributor
  • 667 Views
  • 1 replies
  • 2 likes

Resolved! IPhone disconnecting from all service intermittently

I have an iPhone 13. When I drive around Montreal I lose the signal - both cellular and data for a few moments. I see 4 dots for the voice signal and no label for the data. Within 10 seconds the signal comes back with 2-3 bars and a 5G+ label. Then i...