Good Day & Welcome.
Thank you for posting your questiuon.
Telus Mobility and Bell do have a major wireless network sharing agreement in Canada. They use the same physical cell towers for the vast majority of their mobile networks.
While they utilize the exact same communication towers to provide near-identical geographic coverage, Telus and Bell manage their own independent hardware and frequency spectrums on these shared sites. Data speeds, performance, and specific in-building reception may vary slightly between the two carriers.
Do keep in mind that many factors can limit signal strength; topography, environmental conditions, line of sight to towers, types of buildings in your area, etc.
- Have you tried changing the network settings in your phone? At times, forcing your phone to 4G / LTE can help stabilize the connection.
- Are the issues only happening indoors at home? At work? Anywhere specific, or consistently around you?
- Do you know of anyone else in the area having similar issues?
- What troubleshooting steps have you done so far?
- Have you gotten in touch with Bell Mobility Technical support to open a ticket? If not, then you need to do so.
I would recommend checking out this Bell article on: Troubleshooting data connectivity on your Bell Mobility phone
Let us know.
Take care.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
