Text Appointment Confirmation Failing (Error: Message Not Sent)

Yarg
Contributor II

‎07-28-2026 10:13 AM - last edited on ‎07-28-2026 10:24 AM by

I had set up a service appointment the other day for home internet issue. The day before the appointment I get a text saying that a tech could come earlier and if I wanted to take this earlier appointment to reply with the number 1. I tried repeatedly and messages of could not send kept appearing. 

The service tech says he has heard of this problem and its a mobility  department issue and couldn’t provide anymore info on the matter. 

Thx Gary 

 

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WelshTerrier
Community All-Star
Community All-Star

‎07-28-2026 11:30 AM

Good Day & Welcome.

Thank you for your feedback.

Our apologies for the missed communications. I wish I could offer up to you a reason as to why you were unable to reply to the message, but I am unable to do so.

You should have received a notification either by text or email based on the preference you selected when you booked your appointment.

I have included the details for using and managing the Bell Manage your Appointment Tool below:

How to use the Manage Your Appointment tool - Bell - 60123

The Bell Manage Your Appointment tool

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.