Good Day & Welcome.
@Formtool Which country are you travelling in at this time? Is there mobility coverage in that locale?
When you turn on your device, it should automatically connect to the strongest available network.
Connectivity troubleshooting tips:
- Restart your device: Turn off your device, wait five minutes, turn it back on, and wait another five minutes. This can often resolve temporary connectivity problems.
- Toggle airplane mode: Turn airplane mode on and off. This can force your device to reconnect to the network.
- Disable data saving features: Disable “Low Data Mode” on iOS devices or “Data Saver” on Android devices. While these features are helpful for conserving data, they can sometimes interfere with connectivity.
- Check the network selection setting: To ensure the best possible network connection, especially when travelling to a new destination, set your device’s network selection setting to “Automatic.” This allows your device to automatically connect to the strongest available network and avoids connection issues.
- If you are unable to automatically connect to a network, try to connect to a local network manually. For instructions on how to change the network, consult the user guide for your device or the tutorials in Bell's mobile device support section – just select your device from the drop-down menu.
- Please refer to this coverage map & select your destination. How to use my mobile phone outside of Canada
If the issue persists, please contact Bell Mobility by Chat or by calling: 1 800 667-0123 or dial *611 from any Bell mobile device. You can use this International toll-free number: +1 514 420-7748 to contact Bell for roaming inquiries while abroad. It is a free call from any Bell mobile device.
Let us know if you require any further assistance.
Take care.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
