Unable to connect to local network while roaming

[Jacksparrow88]

Why am I not able to connect to any local network in India when My data roaming is on and I have turned off all restrictions? 
while checking in coverage map it does show services available in India but when I login into my application it shows ineligible country for the plan but at least I should be able to use Pay per Use as it shows ineligible for roam better.

[JLS]

I purchased roaming. I'm now in Europe. No roaming. Help!

[WelshTerrier]

Good Day & Welcome.

Thank you @JLS for posting your question.

In order to help you more, you need to tell us more. This is a peer-to-peer website. We do not have access to your account & billing records.

Please log in to your MyBell account online or via the app, navigate to "Travel & roaming" or "Add-ons," and verify that the travel pass has been added to your account.

You will need to turn Airplane Mode off to use data roaming. Ensure Cellular Data is enabled. You will also need to turn on roaming on your device:

• iPhone: Go to Settings > Cellular > Cellular Data Options > Turn on Data Roaming.
• Android/Samsung: Go to Settings > Connections > Mobile networks > Toggle Data roaming on.
• Google:Go to Settings > Network & Internet > SIMs > Toggle Roaming on.

When you turn on your device, it should automatically connect to the strongest available network. Is there mobility coverage in that locale?

Connectivity troubleshooting tips:

• Restart your device: Turn off your device, wait five minutes, turn it back on, and wait another five minutes. This can often resolve temporary connectivity problems.
• Toggle airplane mode: Turn airplane mode on and off. This can force your device to reconnect to the network.
• Disable data saving features: Disable “Low Data Mode” on iOS devices or “Data Saver” on Android devices. While these features are helpful for conserving data, they can sometimes interfere with connectivity.
• Check the network selection setting: To ensure the best possible network connection, especially when travelling to a new destination, set your device’s network selection setting to “Automatic.” This allows your device to automatically connect to the strongest available network and avoids connection issues.
• If you are unable to automatically connect to a network, try to connect to a local network manually. For instructions on how to change the network, consult the user guide for your device or the tutorials in Bell's mobile device support section – just select your device from the drop-down menu.
• Please refer to this coverage map & select your destination. How to use my mobile phone outside of Canada

If the issue persists, please contact Bell Mobility by Chat or by calling: 1 800 667-0123 or dial *611 from any Bell mobile device. You can use this International toll-free number:  +1 514 420-7748 to contact Bell for roaming inquiries while abroad. It is a free call from any Bell mobile device.

Let us know if you require any further assistance.

Take care.

[Kevin11]

Currently traveling in Portugal on European 14 day travel pass. 4 samsung phones 3 in one account, one on a separate account. Of all 4 only 1 is working.

Data roaming on, auto select network, manually select network, toggle airplane mode, , reset mobile networks, and an infinite of phones resets.

Nadda.

Worked through it with a bell rep, went through the common steps, no luck. Case currently moved to a service technician.

Any ideas would be helpful

[WelshTerrier]

Good Day & Welcome.

Thank you @Kevin11 for posting your question.

In order to help you more, you need to tell us more. This is a peer-to-peer website. We do not have access to your account & billing records.

Did you purchase a separate Europe 14-day travel pass for each of your mobility services?

• FYI only: You cannot directly share a Bell Travel Pass between multiple phone numbers. A travel pass is linked to only one specific mobile line.

If you purchased a travel pass for each mobility line, please log in to your MyBell account online or via the app, navigate to "Travel & roaming" or "Add-ons," and verify that the Europe 14-day travel pass has been added to each of your mobility lines.

You will need to turn Airplane Mode off to use data roaming. Ensure Cellular Data is enabled. You will also need to turn on roaming on your device:

• iPhone: Go to Settings > Cellular > Cellular Data Options > Turn on Data Roaming.
• Android/Samsung: Go to Settings > Connections > Mobile networks > Toggle Data roaming on.
• Google: Go to Settings > Network & Internet > SIMs > Toggle Roaming on.

When you turn on your device, it should automatically connect to the strongest available network. Is there mobility coverage in that locale?

Connectivity troubleshooting tips:

• Restart your device: Turn off your device, wait five minutes, turn it back on, and wait another five minutes. This can often resolve temporary connectivity problems.
• Toggle airplane mode: Turn airplane mode on and off. This can force your device to reconnect to the network.
• Disable data saving features: Disable “Low Data Mode” on iOS devices or “Data Saver” on Android devices. While these features are helpful for conserving data, they can sometimes interfere with connectivity.
• Check the network selection setting: To ensure the best possible network connection, especially when travelling to a new destination, set your device’s network selection setting to “Automatic.” This allows your device to automatically connect to the strongest available network and avoids connection issues.
• If you are unable to automatically connect to a network, try to connect to a local network manually. For instructions on how to change the network, consult the user guide for your device or the tutorials in Bell's mobile device support section – just select your device from the drop-down menu.
• Please refer to this coverage map & select your destination. How to use my mobile phone outside of Canada

If the issue persists, please contact Bell Mobility by Chat or by calling: 1 800 667-0123 or dial *611 from any Bell mobile device. You can use this International toll-free number:  +1 514 420-7748 to contact Bell for roaming inquiries while abroad. It is a free call from any Bell mobile device.

Let us know if you require any further assistance.

Take care.

[Kevin11]

Thanks,

14-Day European package was added prior to departing away from home. 3 travel packages were purchased, one for each phone.

When I arrived to Portugal, I was notified with 3 individual emails from Bell that the 3 devices on my account were roaming in Portugal.

Were now 48 hours into our stay in Portugal and we cannot get two of the phones to connect to the local portuguese network despite one of them working well.

I have matched setting across devices with no luck. We spent an hour on the phone with a Bell rep going through settings, and no luck.

[Bobby99]

We didn't activate wifi calling before leaving canada and not not able to access network in portugal.

Bought a 2 week travel pass but can't access that

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Thank you @Bobby99  for posting your question

Wi-Fi calling is not available outside of Canada. You will be able to use Wi-Fi Calling in any location in Canada that is out of cellular coverage and has a Wi-Fi network that you can connect to.

To use Wi-Fi calling in Canada:

1. Your Bell mobility plan must include Wi-Fi calling.
2. You must be using a compatible Smartphone.
3. You need to have Internet access & be able to login to a Wi-Fi network that has a strong Wi-Fi signal.

Here is a link that will explain everything to you:

Wi-Fi Calling Feature | Bell Mobility | Bell Canada

Thank you for posting your question.

Take care.

[WelshTerrier]

Good Day & Welcome.

Thank you @Bobby99 for posting your question.

In order to help you more, you need to tell us more. This is a peer-to-peer website. We do not have access to your account & billing records.

Which travel pass did you purchase? For example, did you purchase a Europe 14-day travel pass?

If you purchased a Europe 14-day travel pass, please log in to your MyBell account online or via the app, navigate to "Travel & roaming" or "Add-ons," and verify that the travel pass has been added to your mobility line.

You will need to turn Airplane Mode off to use data roaming. Ensure Cellular Data is enabled. You will also need to turn on roaming on your device:

• iPhone: Go to Settings > Cellular > Cellular Data Options > Turn on Data Roaming.
• Android/Samsung: Go to Settings > Connections > Mobile networks > Toggle Data roaming on.
• Google: Go to Settings > Network & Internet > SIMs > Toggle Roaming on.

When you turn on your device, it should automatically connect to the strongest available network. Is there mobility coverage in that locale?

Connectivity troubleshooting tips:

• Restart your device: Turn off your device, wait five minutes, turn it back on, and wait another five minutes. This can often resolve temporary connectivity problems.
• Toggle airplane mode: Turn airplane mode on and off. This can force your device to reconnect to the network.
• Disable data saving features: Disable “Low Data Mode” on iOS devices or “Data Saver” on Android devices. While these features are helpful for conserving data, they can sometimes interfere with connectivity.
• Check the network selection setting: To ensure the best possible network connection, especially when travelling to a new destination, set your device’s network selection setting to “Automatic.” This allows your device to automatically connect to the strongest available network and avoids connection issues.
• If you are unable to automatically connect to a network, try to connect to a local network manually. For instructions on how to change the network, consult the user guide for your device or the tutorials in Bell's mobile device support section – just select your device from the drop-down menu.
• Please refer to this coverage map & select your destination. How to use my mobile phone outside of Canada

If the issue persists, please contact Bell Mobility by Chat or by calling: 1 800 667-0123 or dial *611 from any Bell mobile device. You can use this International toll-free number:  +1 514 420-7748 to contact Bell for roaming inquiries while abroad. It is a free call from any Bell mobile device.

FYI Only. Wi-Fi calling is not available outside of Canada. You will be able to use Wi-Fi Calling in any location in Canada that is out of cellular coverage and has a Wi-Fi network that you can connect to.

Let us know if you require any further assistance.

Take care.