Cancelling Bell Mobility Plan

[MLansing]

1) Spoke to Vlad via Bell's website chat. He advised me that he'd have to transfer me to the Retention Department.
2) Retention calls me, I explain the issue (I want to cancel due to the $6 increase) and the woman tells me, "Oh we only deal with Alliant customers."
3) Third call: I speak to someone who clearly has no interest in customer service, re-explain everything a 3rd time only to be disconnect and no call back.

Seriously.

[WelshTerrier · Accepted solution]

Good Day & Welcome.

Thank you for posting your concern. Please accept our apologies. We will do our best to assist you in this matter.

To cancel your Bell Mobility Plan, you must call Bell Mobility Customer Service, as this request cannot be processed online or via the community forum.
If you are cancelling your Bell Mobility service and you are still within the contract period, you may be subject to early cancellation fees. The amount will depend on your agreement.

If your service is cancelled (by you or by Bell) in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after cancellation of your services.

What you need to know if you cancel your services

To cancel your Bell Mobility service, please call: 1-800-667-0123 or dial *611 from any Bell mobile device.

Let us know if you require further assistance.

Take care.

[Sh222]

I’m dealing with a break up . My ex phone plan is in my name. It’s prepaid phone plan. How do I get this out of my name as I don’t have the physical phone with me?

[WelshTerrier · Accepted solution]

Good Day & Welcome.

To cancel a Bell prepaid account, simply stop topping it up and let it expire; Bell automatically closes accounts with a $0 balance after 90 days. To avoid future charges, ensure you cancel any pre-authorized payments.

Cancelling your prepaid Bell Mobility service

• Your prepaid account will be automatically cancelled if you don’t make a payment for 90 consecutive days.
• You can keep using the service until the last paid period is over.
• If you subscribed to Automatic Top-Up, you’ll need to cancel your subscription.
• If you have an eSIM, you can also delete your eSIM (Apple | Android) as part of the cancellation.
• Any balance remaining on the account at deactivation will be lost and non-refundable.

What you need to know if you cancel your services

To cancel your Bell Mobility service, please call: 1-800-667-0123 or dial *611 from any Bell mobile device.

Let us know if you require further assistance.

Take care.

[Blaine01]

I am overseas and no way to call and cancel. I tried online but nothing. Anyways i just cancelled my credit card automatic payment and they can do whatever they want to do. no more money from me. Of course they don't want you to cancel your phone, so they make it nearly impossible or a big hassle to do so. 

[WelshTerrier]

Good Day & Welcome @Blaine01 

Thank you for posting your concern. We will do our best to assist you in this matter.

Are you on a Bell Mobility monthly postpaid or prepaid plan?

To cancel a Bell prepaid plan, simply stop topping it up and let it expire; Bell automatically closes accounts with a $0 balance after 90 days. To avoid future charges, ensure you cancel any pre-authorized payments.

To cancel your Bell Mobility monthly postpaid plan, you must call Bell Mobility Customer Service, as this request cannot be processed online or via the community forum.

Mobility account support

Weekdays: 9 a.m. - 9 p.m.  | Saturday: 9 a.m. - 6 p.m.  | Sunday: 9 a.m. - 5 p.m.

For postpaid, call 1-800-667-0123 or dial *611 from any Bell mobile device.

International toll-free

You can use this number: +1 514 420-7748 to contact Bell for roaming inquiries while abroad, free from any Bell mobile device.

If you are cancelling your Bell Mobility service and you are still within the contract period, you may be subject to early cancellation fees. The amount will depend on your agreement.

If your service is cancelled (by you or by Bell) in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after cancellation of your services.

What you need to know if you cancel your services

Let us know if you require further assistance.

Take care.

[Bigvee-TO]

@Blaine01 

Unfortunately I feel that you are in for a shock, when you find the charge on your credit card account, despite the cancellation. And because Bell has a contract with you, the credit card company will not reverse the charges. 
I got into a similar situation with another mobile service 2-3 yrs ago. 
Just call the number provided by @WelshTerrier above. Less hassle.

BigVee-TO