Cannot setup for PAP or make payments with credit card online

[David4]

I can't set up for pre-authorized payment or make any payments with my credit card using MyBell. It gives me an error saying wrong card number and security code.

I am able to make credit card payments through the phone using the same card number and security code.

[WelshTerrier]

Good Day.

Thank you for updating the community & letting us know that your everything is okay & that your pre-authorized payment is now set up for your bank account.

How to register for pre-authorized payments from your bank account

Take care.

[Adriana81]

Hello,

The account is in my name, usually my husband pays all the bills with his MC Credit card.

I tried to use his card to the pre-authorized payments and I get the error, 

Something went wrongError, Something went wrong

Sorry, we were unable to process your request.

Please try again.

Any idea how can I do this?

[WelshTerrier]

Good Day & Welcome.

Thank you for reaching out to the Bell Community. Can you please provider us with some further specific details?

Have you tried setting up the payment directly in the MyBell app or on the MyBell website? 

Can you share a screen shot of the different error messages you get when you try to set up preauthorized payments?

1. At what point in the bill payment process are you getting the error message?
2. Please reconfirm the credit card information that you are entering on the My Bell app.
3. As an alternative have you tried to login to you MyBell account using a web browser to pay your bill or vice versa tried using the MyBell app?

You can set up or modify pre-authorized bank or credit card payments by logging in to your MyBell web account or by logging in to the MyBell app on your device. You can login to your MyBell account & select > Payment options. Select > Manage pre-authorized payments. Select > Payment information & complete the appropriate fields.

You can set up or change pre-authorized bank or credit card payments on MyBell with a web browser, please follow the steps in one of the web tutorials below:

How to register for pre-authorized payments from your bank account

How to register for pre-authorized credit card payments

To set up or change your pre-authorized payments using the MyBell app. Please follow the steps in this web tutorial:

My Bell app: How to set up pre-authorized payments

Let us know if you are still in need of assistance.

Take care.

[Adriana81]

I tried again doing this in the app and everything worked perfect, I tried before in the site. 

Thanks

[Grampso]

I’m trying to set up pre authorized bill payments. I enter name ,bank, routing and account number but when I submit it comes back with there’s a technical issue. It doesn’t provide any alternative recourse or solution. I’ve tried on various days with the same results. I checked with my back and they say there isn’t any problems on their end with my account. I’m trying to avoid spend in time on the phone with Bell getting bounced around to different depts and AI, only to be connected with someone off shore who I’ll struggle to understand. I’ll probably have to eventually. Sigh!!!

[WelshTerrier]

Good Day & Welcome

You mentioned that you contacted your financial institution & they indicated that there was no problem. Can you reconfirm what their name would be listed as?

You should be able to sign up in a few simple steps. All you will need is your banking information, a MyBell profile, and a recent bill.

1. Upon logging in to MyBell and accessing your current bill page, Select > Pay now or Payment options.
2. Select > Manage pre-authorized payments.
3. Follow the onscreen prompts to choose your method of payment.
4. Select Pay through my bank for your payment method.
5. Select Sign in with Interac^® verification service to securely sign in to your financial institution and fill in your bank account details automatically.
6. Alternatively, enter your bank account details manually (account holder name, transit number, bank name and account number). If you require assistance locating your bank account details, please refer to the Where to find this information sidebar for guidance.
7. Select Continue to review.
8. Review the pre-authorized payment information and select Submit.

Setting up pre-authorized payments with Bell takes one to two bill cycles to fully register in the system. You can sign up in minutes online, but it's important to make a one-time payment to cover your current outstanding balance, as the pre-authorized setup won't apply to the bill that's already generated. 

If you overpay, your account will be credited & any overpayment will be applied to your next monthly bill. Do not adjust your pre-authorized payment.

Please note: if you already have pre-authorized payments set up, you can manage your pre-authorized payments through the payment lightbox. For example, you can change your bank information or cancel pre-authorized payments.

Let us know if you continue to experience problems.

Take care.