Cannot setup for PAP or make payments with credit card online

[David4]

I can't set up for pre-authorized payment or make any payments with my credit card using MyBell. It gives me an error saying wrong card number and security code.

I am able to make credit card payments through the phone using the same card number and security code.

[WelshTerrier]

Good Day.

Thank you for updating the community & letting us know that your everything is okay & that your pre-authorized payment is now set up for your bank account.

How to register for pre-authorized payments from your bank account

Take care.

[Adriana81]

Hello,

The account is in my name, usually my husband pays all the bills with his MC Credit card.

I tried to use his card to the pre-authorized payments and I get the error, 

Something went wrongError, Something went wrong

Sorry, we were unable to process your request.

Please try again.

Any idea how can I do this?

[WelshTerrier]

Good Day & Welcome.

Thank you for reaching out to the Bell Community. Can you please provider us with some further specific details?

Have you tried setting up the payment directly in the MyBell app or on the MyBell website? 

Can you share a screen shot of the different error messages you get when you try to set up preauthorized payments?

1. At what point in the bill payment process are you getting the error message?
2. Please reconfirm the credit card information that you are entering on the My Bell app.
3. As an alternative have you tried to login to you MyBell account using a web browser to pay your bill or vice versa tried using the MyBell app?

You can set up or modify pre-authorized bank or credit card payments by logging in to your MyBell web account or by logging in to the MyBell app on your device. You can login to your MyBell account & select > Payment options. Select > Manage pre-authorized payments. Select > Payment information & complete the appropriate fields.

You can set up or change pre-authorized bank or credit card payments on MyBell with a web browser, please follow the steps in one of the web tutorials below:

How to register for pre-authorized payments from your bank account

How to register for pre-authorized credit card payments

To set up or change your pre-authorized payments using the MyBell app. Please follow the steps in this web tutorial:

My Bell app: How to set up pre-authorized payments

Let us know if you are still in need of assistance.

Take care.

[Adriana81]

I tried again doing this in the app and everything worked perfect, I tried before in the site. 

Thanks