MyBell Connection Error

[Joeniffer]

Hi, my MyBell app is saying that I can't connect to your server? It's giving a "No Network" error.

 

[lookslikemos]

I am running into a major issue with the MyBell app and the MyBell website.

After I log in, the app freezes on the blue Bell loading screen, then displays "We are experiencing a technical issue and are not able to complete your request." On the contrary, the website lets me log in, but redirects me back to the services list when I try to access any service settings or sub-menus.

Another example: when I tried to add a pre-authorized payment method, it kept showing a technical issues message, preventing me from adding any of my credit cards or a bank account. I have ended up asking their phone support to set up PAD for me.

Overall, from what i've noticed, it is just a significant number of requests to their back-end that just result in 500 errors with the "Unhandled Exception" message across Bell client apps (mobile, web).

I moved to Bell back in January, and it was like this from day one. I made several complaints to their phone support, but it doesn't seem to have made any difference. My gut tells me the issue is specific to my account, not a broader one, and that something may have glitched on the back end, preventing Bell's client apps from processing my account data.

I don't know how to escalate this to the technical team beyond the call centre, though.

Edit:

My issue seems to be different

I've added a few example screenshots below to show my issues, but there are more errors like this across the website.

Error 500 (1)Error 500 (2)Error 500 (3)MyBell Mobile 
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[lookslikemos]

And just to be clear, I have already done all the usual troubleshooting steps, such as reinstalling the app, clearing the application cache and data, cleaning my browser cache, trying a different browser, making sure I am not on the VPN, and confirming in general nothing can interfere with the requests, like antivirus, firewall, ad blockers, browser extensions, etc. 

[dks]

Thank you for your question. Just to be clear, which phone ecosystem are you using and what is the model of your phone?

[lookslikemos]

Samsung S25 Ultra

[BellPatricia]

Hey there @lookslikemos 

Thank you for sharing this information with the Bell community 🙂 

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@BellPatricia