Overdue payments, suspended or disconnected services and restoral of service

[Jasj1234]

Paid my over due bill aswell as the credit i exceeded and services are still off even after restarting my phone. Anyone else know why this may be?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Have you contacted Bell Customer Service & reported your payment? If not please call: 1 866 310-BELL (2355)

If you made your payment via credit card on MyBell, it will be recorded right away and resume period can take up to 4 hours depending on the cause of suspension (some additional steps may be needed if the line is cancelled due to non-payment). If you made your payment via your financial institution, it will take up to 5 business days to be processed.

Once your payment is received and posted, you may need to restart your phone in order to regain access to the network.

Take care.

[Krd9955]

How can I cancel my suspension for late bill payment online 

[WelshTerrier]

Good Day and Welcome to the Bell Community Forum!

The Bell Community is a place for you to ask questions, find answers and share your thoughts on all of Bell's products and services with other Bell customers like you.

This is a true peer-to-peer community space. As such we do not have access to your account & billing details

This cannot be completed online. Bill payment due dates, overdue accounts or extensions cannot be changed on this forum. If your service has already been suspended, there are several options for you to make an overdue payment including pre-authorized payments.

• How to pay my Bell One Bill
• How to pay my Mobility bill
• Notify Bell of a payment

I would suggest you contact Bell Customer Service billing & orders ASAP. Depending on your payment, the timing of when you will send it, & when Bell receives it, you could have a problem. Once your payment is received and posted, you may need to restart your phone in order to regain access to the network.

Their number is: 310-BELL or 1-866-310-BELL or *611 from any Bell mobile device.

Take care.

[Amn]

Bell suspended my plan and services while I am out of canada I didn’t get any emails becayiş i was not in the services now they are asking from me to pay all outstanding balances on my two devices… when i left Canada I notified bell customer services to hold my plan for certain time and they agreed but now when i am coming back and trying to regain my services they said your account and plans are suspended this is very bad service and behaviour from bell services….

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Which mobility plan do you subscribe to? Is this a Monthly plan or a Prepaid plan? Are you on a SmartPay 2 yr. rate plan? Have you reviewed your mobility agreement? Prepaid customers cannot temporarily suspend their mobile service.

If you have a SmartPay 2-yr contract, you are still responsible for the monthly SmartPay payments even if your Bell Mobility service is suspended.

Depending on your plan & your mobility agreement you may not be able to suspend your service

 A suspension of your services does not equate to a stoppage in billing. A one-time suspension charge of $49 will be applied to your next bill. Monthly service charges will be prorated within 1–2 billing cycles.

Thank you for contacting the Bell Community Forum.

Take care.

[rpirie]

My account was suspended for not paying my bill but now it got paid with a credit card. It says it’s all paid on the bell app and my balance is 0 so now why is my wifi still not working and how do I get it going again, I’ve tried restarting and unplugging the modem, other then that I don’t know 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum

The Bell Community is a place for you to ask questions, find answers and share your thoughts on all of Bell's products and services with other Bell customers like you. This is a true peer-to-peer community space. As such we do not have access to your account & billing details

Bill payment due dates, overdue accounts or extensions cannot be changed on this forum. If your service has already been suspended, it will be restored during normal business. When did you make your payment?

If you continue to experience further Internet issues after making your credit card payment, please contact Bell Internet account support during business hours: M-F 8 a.m. - 5 p.m.   Weekends 9 a.m. - 6 p.m.

Please call: 1 866 310-BELL (2355) 

Take care.

[Henry H]

How can I talk to Bell when phone is suspended? We have a payment arrangement for payment

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum

@Henry H

The Bell Community is a place for you to ask questions, find answers and share your thoughts on all of Bell's products and services with other Bell customers like you. This is a true peer-to-peer community space. As such we do not have access to your account & billing details Bill payment due dates, overdue accounts or extensions cannot be changed on this forum. If your service has already been suspended, it will be restored during normal business. Have you made your payment?

Do you have any family, friends, neighbours or acquaintances who might allow you to call Bell?

If not, you can try to discuss this issue on your Internet with Bell's Interne Chat service. Contact Bell

Please call: 1 866 310-BELL (2355) 

Take care.

[Chirag Sehdev]

I have paid my bill after suspension of my account and now how can i recover my account

[WelshTerrier]

Good Day & Welcome.

When and how did you make your payment? Has Bell received your payment? Have you notified Bell of your payment? Please refer to this subsection in the link I have provided:

• How to Notify Bell that you have made a payment

The fastest way to restore your service is to make an immediate payment with your credit card or a prepaid credit card online or on your mobile phone / smartphone.

You can also make a payment over the phone by contacting Bell at: 1 866 310-BELL (2355) or for a mobility postpaid account: 1 800 667-0123 or dial *611 from any Bell mobile device.

Please note that your account will only be restored after payment is received and if the amount is enough to bring your balance below your credit limit.

For more information, please see the payment processing times for different payment methods.

If your payment brings you below your credit limit, your service will be restored within 30 minutes of Bell receiving it. If you have a phone with a SIM card, you will need to turn the phone off then on again to restore service. You will receive a text message confirming your phone is ready to use.

For further assistance please contact Bell Customer Service at: 1 866 310-BELL (2355) or for a mobility postpaid account: 1 800 667-0123 or dial *611 from any Bell mobile device during regular business hours.

Contact Bell | Bell Mobility, Internet, TV and Home phone | Bell Canada

Take care.

[Alisa]

Good day,I hope you can help me with my question.In short, I have multiple Apple devices with Bell. I currently have an overdue account for over $1,500. I lost my job and am unemployed, so I can’t afford to pay it. My accounts were suspended today, and I can’t cover anything right now. However, I’m willing to pay it off once I find a job.My main question is: when Bell suspends my service (I have multiple financed devises and Device return option devices  with me), will they blacklist my phones? What happens next after suspension? Will it be sent to collections, or will it be blacklisted due to non-payment? 

[WelshTerrier]

Good Day & Welcome.

The Bell Community is a place for you to ask questions, find answers and share your thoughts on all of Bell's products and services with other Bell customers like you. This is a true peer-to-peer community space. As such we do not have access to your account & billing details.

Bill payment due dates, overdue accounts or extensions cannot be changed on this forum.

Non-payment of your Bell Mobility bill may lead to late fees of 2.91% monthly (per annum), service suspension, and potential termination. Unpaid balances can be sent to collections, severely damaging your credit score for up to 7 years or more.

Have you tried contacting Bell Mobility Accounts & Billing to explain your situation & to discuss making payment arrangements with them?

If not, then you need to so as soon as possible. To contact Bell, please call: 1 866 310-BELL (2355) or for a mobility postpaid account: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.

[bubu2025]

Hi my service was cancelled due to billing issue. I want to restore it back what do I do ? Can it be restored back?

[WelshTerrier]

Good Day & Welcome.

The Bell Community is a place for you to ask questions, find answers and share your thoughts on all of Bell's products and services with other Bell customers like you. This is a true peer-to-peer community space. As such we do not have access to your account & billing details. Billing issues such as this cannot be resolved on this forum.

 If your service has already been suspended for nonpayment, you will need to contact Bell Customer Service during normal business in order to have it restored. If the service has already been disconnected, it will need to be reestablished.

Bill payment due dates, overdue accounts or extensions cannot be changed on this forum. If your service has already been suspended, it will be restored during normal business. Have you made your payment?

Non-payment of your Bell account may lead to late fees of 2.91% monthly (per annum), service suspension, and potential termination. Unpaid balances can be sent to collections, severely damaging your credit score for up to 7 years or more.

I would suggest you contact Bell Customer Service Accounts & Billing. Depending on your outstanding balance & method of payment, & when Bell receives it, your service could be restored shortly thereafter.

Their number is: 310-BELL or 1-866-310-BELL or *611 from any Bell mobile device.

Take care.