Removed Home phone billing

[MonEffack]

Can you explain why the home phone fee was subtracted in the previous month bill and not this month, while I called to complain about a price hike and the solution was to remove the home phone I don't use from the monthly bill? Not having it removed every month makes no sense! The monthly bill should be the same as the month of April, unless you are telling me this is a new hike? 

F.

[WelshTerrier]

Good Day & Welcome.

Thank you for posting your question.

Billing questions such as this are best answered by contacting a customer service representative. This is a community forum, a peer-to-peer website. As such, we do not have access to your account and monthly billing. We would like to assist you, but we are unable to do so unless you can provide us with specific details.

Is this a new Bell account? Is this your first bill or is this a subsequent bill? Have you made ant recent changes to your account? Do you have more than one service with Bell? Have you logged in to your MyBell account and did a billing comparison with a previous month? E.g. April, etc.

Pricing change notifications are sent out at least 30 to 90 days in advance. Notices can be seen directly through your MyBell account.

 If you wish to see these, then you would need to:

1. Sign into your MyBell account
2. Select "My bills and payments"
3. Select "Past bills"
4. Select the "View" button beside the bill that you would like to see
5. At the top there will be spot that says "Messages for _______" and a (+) sign that you can click to review the important messages.

Additionally, should you receive paper bills, the notice will be at the top of each service under the billing details (if applicable).

For further assistance please contact Bell Customer Service by: Chat or by calling: 1-866-310-BELL (2355) or dial #611 from any Bell mobile device.

Take care.

[BellPatricia]

Hi there @MonEffack 

Thank you for reaching out to the Bell community.

It sounds you had a credit for the Home Phone service on your previous invoice, but not on the most recent one. If the Home Phone service was cancelled partway through your billing cycle, this would result in a prorated adjustment for the days that were already billed.

We’d be happy to review this further and confirm the details, so I’ve sent you a private message to take a closer look at your account. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia