Removing Smart Phone Care

[JenMar]

How do I cancel smart phone care?   After paying  a hefty monthly fee, you still have to pay for a replacement.   If I want to replace my phone it will cost me $400!!!

[BellDRock]

Hello @JenMar 

We're sorry to hear that you wish to remove your Smart/Phone Care. When you buy a new mobile device, it comes with a limited 12-month warranty for manufacturer’s defects and malfunctions. Smart/Phone Care gives you additional coverage and peace of mind, knowing that you don’t have to pay the full replacement value of your device, but only a replacement fee depending on the device owned.

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[Jim3]

I would very much like to remove this as well. Please tell me if this is possible. 

Jim

[BellAntonie · Accepted solution]

Hey there @Jim3,

Welcome to the Community and thanks for your post. 

In order to locate the steps to remove Smart/Phone Care from your account, check out How to protect my mobile phone with Smart/Phone Care on Bell.ca. Once on the page, expand the section Enrolling in Smart/Phone Care to locate the information.

Let the Community know if you have more questions.

[Rexxa]

Hello. I would like to cancel the smart phone care add-on on my account, but both the website and application don't allow it. They both redirect you to the online chat that doesn't offer any more directions or help on how to do that.

[WelshTerrier]

Cancelling Smart Phone Care

You may cancel the contract by calling Bell at 1-800-667-0123 to request cancellation. If you cancel this contract, coverage will cease, and billing will cease as well.
Bell  will stop billing you, on the next business day following the date that they receive your request for cancellation.
Your account will be credited the amount of any invoiced monthly charge applicable to the period after the date of cancellation

[BJaques]

Trying to remove SmartPhone Care Plan. The bell site doesn't allow me to un-check the box.

Bell Chat didn't help.

[WelshTerrier]

Cancelling Smart Phone Care

You may cancel the contract by calling Bell at 1-800-667-0123 to request cancellation. If you cancel this contract, coverage will cease, and billing will cease as well.
Bell  will stop billing you, on the next business day following the date that they receive your request for cancellation.
Your account will be credited the amount of any invoiced monthly charge applicable to the period after the date of cancellation.

[jaynej]

This link actually only shows how to enrol - not to cancel out of this ridiculous service.  Can you please provide the steps to cancel?  Thank you.

[BellAntonie]

Hey there @jaynej , 

Welcome to the Community and thanks for your post. 

Within the link if you expand Enrolling in Smart/Phone Care, you will find the details that you're looking for. 

Let the Community know if you have more questions.

[JoeEL]

I would like to know how to cancel the smart phone care option from my current plan. everything I have tried does not seem to work.

[WelshTerrier]

Cancelling Smart Phone Care

You may cancel the contract by calling Bell at 1-800-667-0123 to request cancellation. If you cancel this contract, coverage will cease, and billing will cease as well.
Bell will stop billing you, on the next business day following the date that they receive your request for cancellation.
Your account will be credited the amount of any invoiced monthly charge applicable to the period after the date of cancellation.

[Indy]

How to remove my smart phone care $18mo charges. I need it removed!

[WelshTerrier]

Cancelling Smart Phone Care

You may cancel the contract by calling Bell at 1-800-667-0123 to request cancellation. If you cancel this contract, coverage will cease, and billing will cease as well.
Bell will stop billing you, on the next business day following the date that they receive your request for cancellation.
Your account will be credited the amount of any invoiced monthly charge applicable to the period after the date of cancellation.

[agipani]

Hi, I purchased Google Pixel 7 with Bell service from Thunder Bay, ON. My first month bill is as huge as $156. Please support to get the service charges waived off. I am a student without a job. It's not affordable. Also suggest the steps to cancel the insurance for my phone which is costing me $16 per month.