Security Deposit Return

[Sellars]

Since I signed up with bell a few months ago I have gotten great service with no complaints until today when I called to arrange for my security deposit back. The customer service representative was great she took care of all my questions. The sad thing is that she informed me that when I signed up with bell a few months ago I was lied to about my security deposit the girl that signed me up told me I would get it back in 4 months but now I find out it’s 6 months. Now I have to wait another 2 full months before getting my security deposit back. Not good at all.

[dks]

Thank you for your question, As this is a peer-to-peer web site, we do not have any access to the specifics of your billing and account. You can review your bills on the MyBell web site. You can also call 1-866-310-2355 and speak to Bell about your account, especially if money is still being withdrawn from your bank account. . However, as outlined in the posts marked with a green check mark ✔️, Bell will mail a refund cheque to you 90 days after the date of your final bill. The bill will say FINAL on it. The cheque is sent to the mailing address Bell has on record for you. If you have moved, you can subscribe to Canada Post's mail forwarding service to be assured you will receive your cheque. 

[WelshTerrier]

Good Day & Welcome.

Thank you @Lona Jordan for posting your question.

Bell returns a security deposit  by first applying it, along with any simple interest earned, directly to any outstanding charges on your account. Any remaining balance is then refunded directly to you.

Bell will automatically review your account and initiates the deposit return once the initial conditions requiring the deposit no longer apply. This is typically after you have made 6 consecutive monthly bill payments in full and on time, or immediately when you cancel your services.

To answer your question: "If you maintain an active account, it is applied as an account credit".

Your security deposit return will show up on your monthly bill & your MyBell online account as a: “CR $xx.xx” or "-$x.xx". This means you have either overpaid or have a credit / security deposit that has been returned & applied to your account.  This credit will be applied to your next bill reducing the amount owing. There is nothing further that you will need to do.

Please note: Do not adjust your pre-authorized bank payments. It will self-adjust based on the security deposit credit being applied to your account. This will reduce any amount that you might owe on your next month's bill.

If your account is closed, the final balance is normally refunded via the original payment method (credit card or direct debit takes about 5 business days). If that account or card is closed, or if it's a standard final bill balance between $10 and $500, Bell will mail a cheque to your address on file, which can take up to 4 to 6 weeks to arrive in the mail.

For further account & billing questions, please contact Bell Customer Service at: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Take care.