Internal Error message when I try to modify channels in MyBell

[Maple2go]

Good morning.

Last week, we ordered a Fibe TV and Internet package that includes the Pick 10 service. We received a message on the MyBell app that our TV service is activated and that we should be able to modify our channels. Unfortunately, we keep encountering an ‘Internal server error’ after we reach the Manage Channels screen. Screenshot below:

We also tried going through our account on the website to modify our channels there, but kept getting the message that the order is (still) processing and to wait up to 72 hours, etc. and the Modify TV channels button greyed out.

After these unsuccessful attempts, we contacted Bell via chat and by phone. During a call yesterday, the rep said that the internal server problem was on their end and that it should be resolved within 24 hours.

We really want to modify our channels, considering we have already prepaid for the Pick 10 service. If anyone out there has any constructive solutions, please post them in the replies.

Thanks in advance!

[BellNick · Accepted solution]

Hi @Maple2go 
Thank you for your post and welcome to the Community.
It is possible that if your service has been recently installed, it may take a couple days for any back-end orders to complete which may cause this error. Should you require assistance with changing your channels, I've sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[Magneto]

I tried that , but it says service internal error. What do i do

[BellPatricia]

Good morning @Magneto 

Welcome to the Bell community and thank you for your message.

We are sorry to hear about this issue and we are happy to help. I have sent you a PM to request some details to start. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[Rocky671962]

When I try to change my choice of channels I always get  the message ‘internal error’. And I have never been able to change them. Please help!

[BellNick]

Hi @Rocky671962 
Thank you for your post and welcome to the Community.
We're sorry to hear about the experience you're encountering and we'd be more than happy to assist and have this looked into. I've sent you a private message to gather some information.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message