Bell Fibe App Recording issues

[Mortimer]

I have set a number of programs to be recorded over the past couple of days and they have not recorded. Was there a problem with the app?
In addition, there were recordings that I had watched and chose to delete them - I tried to do this both on my TV and on my laptop and yet they still appear on the app.

Am I going to regret moving to the new hub and app system???

[WelshTerrier]

Good Day & Welcome.

Thank you @Mortimer for posting your question

Can you please clarify for me which Bell TV Service you do subscribe to? I do not have access to your account & equipment records. Fibe TV or Fibe TV APP?

I will assume you have Fibe TV & that you are using the Fibe TV app as a substitute to watch Fibe TV.

What device are you using to watch Fibe TV? Bell TV box / receiver, phone, tablet, Amazon Fire Stick, Apple TV, Smart TV, computer, etc.

You mentioned moving to a new hub system.  Can you elaborate on this?

What specific error message if any are you experiencing?

Troubleshooting the Fibe TV app

I would recommend rebooting both your modem, and the TV equipment as a starting. Then test to see if you are still having any trouble.

Please try that out, and let the Community know if you still need help.

Take care.

[Mortimer]

I am using the Fibe TV App having recently installed a Giga hub and connected my Samsung smart TV. I also use the app on my laptop and phone. Since the receiver previously connected to my smart TV by an HDMI cable was no longer needed, after consulting Bell, I received an e-mail with the label to send that receiver back via Purolator. According to the Purolator records from the tracking ##, that receiver was delivered to Bell on October 29, 2026 at 11:11 a.m. The receiver (along with a wireless one needed for my non-smart TV) still appears as part of My Equipment on My Bell account.
After an extensive conversation online with a Bell agent who carried out various tests, it appears there is a "sync" issue that is impacting my recording as the system still thinks I have a receiver. He was unable to overcome this problem.
A ticket was created on Monday and I was supposed to receive further information from a higher technical level but that has yet to arrive and the issue persists.

[BellNick]

Hi @Mortimer 
Thank you for your post and welcome to the Community.
We're sorry to hear about the experience you're encountering and we'd like to have this looked closer into. We've sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
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