Bell Fibe TV app Watchlist missing

[conniecrosby]

Everything on my Watchlist has disappeared, and I no longer see a way to add shows to the Watchlist, although this feature still seems to be available. I tried updating the IPad app to the most recent version but still am not able to use this feature. 

Is anyone able to still use this feature? Any tips on getting it working again?

[BellNick]

Hi @conniecrosby 
Thank you for your post and welcome to the Community.
Do you happen to have any other devices in your home with the Fibe TV App installed and if so, is the issue present on those devices as well or is it just limited to your iPad?
You should see the watchlist icon from the menu of the Fibe TV app at the bottom right (the icon is a banner):

Is this icon missing on yours and if possible, are you able to share a screenshot with the Community of what you see? 
Have you tried reinstalling the Fibe TV App to your device?
Looking forward to hearing back.

[conniecrosby]

Thank you @BellNick. I only watch TV using the Bell Fibe app on my iPad mini.  Following your comment I downloaded the app to my iPhone and am experiencing the same thing.

Yes, I am able to access the Watchlist section, but there is nothing saved (there were shows there last week I believe). 

When I click on “Browse shows” or search for shows, I can open them but am seeing no option to save to my Watchlist (see my other post with screenshot of a show) 

[conniecrosby]

Part 2 - 

Screen shot: Law & order Toronto Criminal Intent information

[BellNick]

Hi @conniecrosby 

We've had this concern looked into with our support team and they are currently working on a fix, as they were able to replicate the issue. We would recommend logging out of the Fibe TV app and then log back in to see if it has been resolved on your end. If that does not work, try rebooting your device or reinstalling the Fibe TV App.

Looking forward to hearing back how that goes.

[conniecrosby]

Hi @BellNick 

I’ve rebooted my device and deleted and reinstalled the app, still seeing the same thing. I will try again later today. 

Thank you
Connie