Bell Satellite TV guide (missing channels)

[KubandCA]

Looking to see if anyone else is experiencing a similar issue as what I'm seeing and if anyone might know why or how to fix it.  Since the move of all channels from 82W to 91W I seem to have a reduced number of channels on the guide (all channels) on all my recievers. Even though I have basic service I use to be able to see all channels on the guide even if they were ones I did not suscribe to.  For example I can no longer see any of the TSN channels on the guide to mention only a few.  I have already did a check switch and can see all transponders on 91W.  Any thoughs on why this is happening?

Thanks

[WelshTerrier]

Good Day & Welcome

Thank you for posting your question. TSN channels missing: Is this issue something new that has just begun to occur? Are you experiencing this same issue today?

Have you tried to do any troubleshooting? Are there any error codes on your receiver?

Please check out the following:

• Synchronize your programming: Sync your programming online. Simply follow the onscreen instructions or call: 1 866 337-4617 to synchronize your programming by phone 24/7.

  Note: Once you have completed the reactivation process, it takes an average of 15 minutes before you can view or record programming. In some cases, it may take up to two hours. While this is taking place, you may see an error message on your TV screen.

• Reset your receiver: On most models, simply hold the POWER button on the front of your receiver for 5 to 8 seconds and then allow it to reset the satellite signal.

I can't access some of the channels that I've subscribed to : Why am I missing channels?

If the problem persists, you may need to contact Bell Satellite TV Tech support at: 1 888 759-3474

Take care.

[mary]

Hi, I just noticed this yesterday that channels 400 to 404 are missing .  No error codes.  I've tried synchronizing online and nothing.   I've reset the receiver and nothing.     

[mary]

I did chat with someone and after numberous attempts on there part I finallly have my channels back

[WelshTerrier]

Good Day & Welcome @mary 

Thank you for sharing this with the community & letting us know that your sports channels have now returned. We are more than glad to have been of assistance.

Take care & enjoy.

[mary]

Once again I am missing channels on my 9241 receiver.   400  401  402  403  405  410  1410  1409.

This happened not long ago, call support and it was fixed after 20 minutes on the phone and now they are missing again.

[mary]

chatted with Ivy just now and she syncronized the receiver and channels are back.    Not sure why I can not syncronize myself

[BellNick]

Hi @mary 
Hopefully the issue doesn't come back, but if by chance it does, you've indicated you're unable to resync your programming yourself, are you receiving any error code or message you can share?

[mary]

no error codes or messages, the channels just did not show up on the guid

[TARGETZ]

Run a check switch to fix this problem. Then do a hard reboot by holding the power switch.

[mary]

did that and it did not help, only thing that helped was calling in and having the syncronize for me

[oldman55]

I am having a similar problem where for example channels 212 and 219 don't even show in my guide under subscribed or all channels. My all channel list is missing most channels that I am not subscribed to. I do see channels 460 and 464 that are labeled as nfl10 and nfl14 in my subscribed list but when I try to watch them it says my smart card is not authorized. I have determined that the programing on these is what would be on 212 ctv Toronto and 219 ctv2 Toronto. There are other examples as well.

I am unable to sync my programming and in the mybell app, I just get a spinning circle and I finally have to force close the app. If I try in a browser it says I have already done this 3 times in the last 30 days. If I call the phone number it won't let me sync either. This had been going on for months and had been reported to tech support with no resolution. 

[mary]

For me it seemed that my pvr receivers were too old and could not be synced.  I was sent new smart cards but they were not compatible with the old receivers.    I was sent new receivers to replace the old ones and everything works fine now.   Mind you it did take months for Bell to figure this out.  When I chatted with them the last time they had the "back office" reach out to me.