Error 024 when I try to watch a recording

[Mitsou]

Yesterday my PVR stopped working as I was watching a recorded show. Tried rebooting several times & still not working. Today I can still watch live tv but cannot go into my recordings…keep getting error message 024. Also tried to set up a new recording and am not able to do that & can’t my preset recordings not working. What can be done to fix this? My PVR is 9242. It had been working fine till now.

[mary]

I do have another receiver.  I will see if it is the same thing on that one and let you know.  

[mary]

I have the same problem with my pvr 9241

[mary]

Also my skip forward snd skip back buttons are not working   everything was working fine before that time change 

[BellPatricia]

Hi @mary 

Thanks for testing. 

I will send you a private message soon so we can review this a bit further together. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[mary]

I have two 9241 pvr recievers.

Back in December one receiver quit working properly.  I could not record anything and all my recordings were gone.  I could not fast forward or reverse on the remote.     I was told that the hard drive on the receiver was gone.

I did call in about it and they said that they would send a new smart card, which I got and activated but I still have the same problem.

The second 9241 receiver had not been used in months.  When i set it up same problem.   I was told also that the hard drive was gone on it as well.    Is the 9241 now obsolete?  I don't understand how the hard drive could go on two recievers, especially when one was not being used at all.    If I was to replace one, what is the cost to rent or to buy?     Thanks

[BellPatricia]

Hey there @mary 

Thank you for keeping in touch with the community 🙂

We would like to review this a bit more with you and discuss the available options. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia