Fibe TV HDPVR recordings disappear immediately after being recorded

[DougC_B]

My Bell Fibe is no longer keeping my recordings.  As a test I did a live record and right after it shows as complete it disappears from my recordings list.  I've tried various combinations including 'keep till I delete' but to no avail.  It shows up in My Recent Recordings while it is recording but the just disappears upon completion.  I've power cycled the PVR to no avail.  My space available shows only 15% used so that's not the issue... Help!

[Watcher1]

@BellNick, I have the ONN TV streaming device. I am not sure where I can find the model number on both devices as I do not currently have the box. However, I just recently have gotten my bell fibe TV receiver replaced as all I was getting on the bell Fibe TV receiver was just the blue screen and nothing else.

[smithery]

Hi @BellPatricia 

I don't know what type of receiver I have as I have always used the Fibe TV app with Apple TV. It is definitely plugged in as the green light on the front of it is illuminated.

I have tried rebooting Apple TV and observed more strange behavior. First, I cannot cancel the recording of any series even that the Fibe TV app allows me to. Second, if I try deleting recorded series shows in the recordings folder, they disappear but if I come back, they are all there again. This particular behavior has been around since the summer time.

How do I determine the receiver model? And, is it needed any longer?

Thanks.

[BellPatricia]

Hey @Watcher1 & @smithery 

Thanks for your reply 🙂

You should find the receiver model number either on the front of the equipment or on the sticker on the back/bottom.

The behavior you are describing typically occurs if your Fibe TV receiver is not plugged in as mentioned in our helpful reply

We recommend rebooting all TV receivers as well as your modem and then test to ensure new recordings are working properly. 

Keep the community posted.

@BellPatricia 

[smithery]

Hi @BellPatricia,

It is a VIP2262 model. I will check later today if I am able to delete the old recordings.

[smithery]

Hi @BellPatricia 

I tried deleting the old shows and initially it appeared to work. The folder containing the disappeared once I moved back up a level. I closed the Fibe App and went back in, and the folder wasn't there. However, while I was trying to delete the shows in the remaining folders, all of a sudden, all the folders/shows I had deleted were restored.

I have no idea what is going on here as this makes no sense whatsoever from a programmatic point of view. Something is messed up.

[BellPatricia]

Hi @smithery 

Did you also reboot your TV receiver (2262) as well as your modem?

@BellPatricia 

[smithery]

Hi Patricia,

I rebooted the Giga Hub 2.0 and unplugged the receiver and plugged it back in. I tried deleting the old folders and like before, they disappeared but came back again a little later on. Is there any reason to have the receiver connected anymore? I have never used it to watch anything. It was a requirement when I first started using Fibe.

[BellNick]

Hi @smithery 
Your receiver (VIP2262) needs to remain plugged into a power source and connected to the internet for full functionality. With the receiver unplugged you will not be able to record or watch recordings on other devices as the recordings are stored on a physical hard-drive within the receiver.
After rebooting all your equipment, ensuring the receiver is powered on and connected to the internet, are you still experiencing issues with your recordings?

[smithery]

Hi @BellNick 

The described behavior is still present.

If the receiver needs to plugged in, what was all the hoo-haw about not needing a set top box any longer?

https://finance.yahoo.com/news/era-bell-fibe-tv-stream-130000685.html?guccounter=1&guce_referrer=aHR...

[BellNick]

Hi @smithery 
We wanted to check in to see if you were able to hook your receiver up with power and internet to see if you are still experiencing recording issues? If so, we've sent you a private message so we can take a closer look. Unsure how to check or send a private message? See How to send a private message
The equipmentless TV service doesn't work with the classic receivers as it is a different technology.
Looking forward to hearing back.

[smithery]

Hi Nick,

I am using Apple TV with the Bell Fibe App. The only reason I have the receiver is because it was being used for recording shows.

Given that the Apple TV was one of the listed devices supported, I am very confused regarding the new offering.
As for the current situation, the device was never disconnected from the Fibe modem and never unpowered.

[Stac]

I have the same issue. Was it ever resolved for you? 

[smithery · Accepted solution]

The issue was a result of upgrading to the Giga Hub 2.0 and a wireless receiver used by the TV receiver. The connection was lost by the wireless receiver and it needed to be established with the new Giga Hub.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum

Thank you for posting your question. Could you please explain exactly what you mean by: "I have the same issue." 

Which Bell TV service do you subscribe to? Fibe TV or Satellite TV. Please provide us with the model number of your Fibe TV or Satellite TV receiver? E.g. VIP7802, VIP5662w, etc.

Are your recordings still available for you to view on your PVR receiver?

Bell Fibe TV recordings will delete on the app because of the 60-day expiration period for Cloud PVRs, storage limits (around 320 hours), or if your physical receiver isn't connected or possibly on.

On the Bell Fibe TV app, recordings are generally available for 60 days before they are automatically removed from the app's list, though they might still be on your physical HD PVR. Once a recording is downloaded to your device, you can watch it offline, but it's tied to that device, and the 60-day rule still applies to its availability for download or streaming within the app itself.

Let us know.

Take care.

[Fat1961]

Disconnected PVR because it will not stay connected. This is a replacement PVR which is worse than the one it replaced. Apple TV 4K and Nvidia Shield recordings disappear same day. $300 a month for what?