Fibe TV HDPVR recordings disappear immediately after being recorded

[DougC_B]

My Bell Fibe is no longer keeping my recordings.  As a test I did a live record and right after it shows as complete it disappears from my recordings list.  I've tried various combinations including 'keep till I delete' but to no avail.  It shows up in My Recent Recordings while it is recording but the just disappears upon completion.  I've power cycled the PVR to no avail.  My space available shows only 15% used so that's not the issue... Help!

[BellNick]

Hi @smithery 
We wanted to check in to see if you were able to hook your receiver up with power and internet to see if you are still experiencing recording issues? If so, we've sent you a private message so we can take a closer look. Unsure how to check or send a private message? See How to send a private message
The equipmentless TV service doesn't work with the classic receivers as it is a different technology.
Looking forward to hearing back.

[smithery]

Hi Nick,

I am using Apple TV with the Bell Fibe App. The only reason I have the receiver is because it was being used for recording shows.

Given that the Apple TV was one of the listed devices supported, I am very confused regarding the new offering.
As for the current situation, the device was never disconnected from the Fibe modem and never unpowered.

[Stac]

I have the same issue. Was it ever resolved for you? 

[smithery · Accepted solution]

The issue was a result of upgrading to the Giga Hub 2.0 and a wireless receiver used by the TV receiver. The connection was lost by the wireless receiver and it needed to be established with the new Giga Hub.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum

Thank you for posting your question. Could you please explain exactly what you mean by: "I have the same issue." 

Which Bell TV service do you subscribe to? Fibe TV or Satellite TV. Please provide us with the model number of your Fibe TV or Satellite TV receiver? E.g. VIP7802, VIP5662w, etc.

Are your recordings still available for you to view on your PVR receiver?

Bell Fibe TV recordings will delete on the app because of the 60-day expiration period for Cloud PVRs, storage limits (around 320 hours), or if your physical receiver isn't connected or possibly on.

On the Bell Fibe TV app, recordings are generally available for 60 days before they are automatically removed from the app's list, though they might still be on your physical HD PVR. Once a recording is downloaded to your device, you can watch it offline, but it's tied to that device, and the 60-day rule still applies to its availability for download or streaming within the app itself.

Let us know.

Take care.