HDPVR not powering on

[Carmen11]

Hi, I am struggling to figure out why my PVR won't turn on. I have tried unplugging it and waiting to plug it back in, and have checked to make sure that both ends are properly plugged in. Despite the fact that it shows no sign of life, the box does heat up when plugged in, which tells me that it is at least receiving power.

Of note: The Bell Remote does work. When I press the power button, the remote lights up green. The problem seems to be with the box itself which does not show any lights at all. 

Any idea what the issue might be?

[WelshTerrier]

Good Day & Welcome.

To change or remove a temporary service suspension, you can do this by logging in to MyBell.

In MyBell you can reactivate your services by> Selecting the Quick Link > Temporary service suspension on the My Services page or by following the link & instructions below:

Update a temporary service suspension

1. Select Change or Cancel depending on the action you would like to take.
• If you are changing your suspension, select your new end date.
2. Select Continue.
3. Validate that the information on the page is correct and select Submit.

If you cancelled your suspension, allow some time for your services to be reactivated:

• TV service will resume within 48 hours.
• Internet and Home phone will resume within 24 hours.

Note: Plug in your satellite TV receivers one day before your scheduled reactivation (if you didn’t leave them plugged in) so that they can communicate with the service reactivation system. If your channels don’t return after you reactivated your service, try to synchronize your programming.

Should you require further assistance to restore your TV service, please call Bell Satellite TV:  1 888 759-3474 

Take care.