My 2502 receiver keeps rebooting

[ThinkERP]

I’m having the same issue. Lots of connectivity in the same room with other devices. Receiver is VIP2502. 

The TV will just turn black, or give me a screen that says “nothing connected …” or something like that, or the receiver will reboot.

What is the latest server? Is it easy to get a receiver from Bell? To phone support is tough, because the issue is so sporadic. Except for tonight, where it shut off/rebooted on its own 4 times. A reboot does work for a time, sometimes a few hours, sometimes a day or so,

Very frustrating, 

[BellNick · Accepted solution]

Hi there @ThinkERP 
Thank you for your post and welcome to the Community.
When the issue occurs, is there any error code along with the message?
Is your receiver connected via ethernet or Wi-Fi connection?
Have you tried any troubleshooting?
Do you happen to have another HDMI cord that you are able to switch or and test?
It's possible that the receiver may need a factory reset / replacement. If the issue is still occurring, please send me a private message.
Looking forward to hearing back.

[Culliton]

I have gone through numerous receivers. Same problem keeps occuring. If power goes out or flickers this receiver goes out and I spend hours rebooting it. Bell just keeps shipping new receivers. Same problem. No problem with my 4K receiver.

[BellPatricia]

Hi there @Culliton 

Welcome to the Bell community.

Interesting that only happens when your electricity is interrupted. What other troubleshooting steps have you tried so far?

What happens that causes you to have to reboot the receiver (e.g. is there an error message on the screen)? Can you test a different power outlet if this occurs again?

Looking forward to your reply,

@BellPatricia 

[LB3]

I called VIP2502, which suddenly stopped working, and I called Bell, who went through all the usual reboots, and they said your signal is too weak; we have to update both receivers, the main one and this one. Yet the main one VIP2262 is perfect and has never failed. If Bell wants to take them out of circulation, there are more honest ways to do so. For example, they could have just replaced the VIP2502. After she explained everything, I am sure the price will increase. 

[WelshTerrier]

Good Day & Welcome.

Thank you for reaching out to the Bell Community Forum. 

Do you have a question and or a problem that you would like to share with the community? We do not have access to your account and equipment records. It is somewhat difficult for us to help you in resolving an issue with little to no information. 

If you are having concerns related to the replacement of your Bell TV equipment or a price increase, then you will need to discuss this with a Bell Customer service representative. Please call: 1 866 797-8686.

Let us know if require further assistance.

Take care.