Need new Bell Streamer remote

[dave1717]

My bell streamer remote got crushed by accident. I can’t find a place online to buy a replacement. Does anyone know how I can get a new one? Or are there any third party remotes that will work? Or do I have to buy a whole new streamer/remote bundle? Thanks!

[the_cra]

Big thanks to @BellNick for the assisting me with getting a replacement remote for my Bell Streamer.

Great customer service!!

[Ausaf]

I urgently need a remote my kids are driving me crazy. It's remote for bell streamer. If I don't get remote I will end service right away. 

[WelshTerrier]

Good Day & Welcome.

Thank you for posting your question.

Is your Bell Streamer still under warranty? The Bell Streamer comes with a 1-year limited hardware warranty. If the device fails due to manufacturing defects within the first 12 months, Bell will repair or replace it at no cost.

Unfortunately, you can no longer buy a new Bell Streamer as a standalone device. Bell no longer sells them.

However, you don't need dedicated hardware. You can simply download the Fibe TV App onto a Smart TV and or purchase an affordable, alternative streaming device such a Fire TV Stick, Apple TV, Roku device, etc.

Before going out and replacing your Bell Streamer, have you tried to do any troubleshooting?

Changing the batteries might fix the issue if the remote is unresponsive or low on battery, but it won't resolve the problem if you still have picture and other buttons work normally. If you have no audio, the issue is usually related to volume settings, HDMI cables, or device syncing.

For further assistance, please call Bell directly at 1 866 797 8686 to troubleshoot or initiate a warranty claim

Let us know if you need further assistance.

Take care.

[BellPatricia]

Hey there @Ausaf 

Welcome to the Bell community and thank you for your post 🙂

We're here to help if you are still having trouble after trying out the suggestions from @WelshTerrier

I will be in touch via private message shortly to gather a few more details. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[Mattymat06]

Hello @BellPatricia I have had a Bell Streamer for over one year, so no warrantee coverage. Remote is no longer working properly. Can I have a moderator reach out to me.

Thanks

[BellPatricia]

Hey @Mattymat06 

Thanks for reaching out to the Bell community 🙂

We would be glad to review this, and I will send you a PM soon so we can discuss. check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[Rick23]

‎01-05-2025 11:03 AM

@BellPatricia Can you please help me replace my bell steamer remote? I spent hours on the phone with Bell and the online chat.

Thank you!

[WelshTerrier]

Good Day & Welcome.

Thank you for posting your question.

Unfortunately, you can no longer buy a new Bell Streamer as a standalone device. Bell no longer sells them.

However, you don't need dedicated hardware. You can simply download the Fibe TV App onto a Smart TV and or purchase an affordable, alternative streaming device such a Fire TV Stick, Apple TV, Roku device, etc.

Before going out and replacing your Bell Streamer, have you tried to do any troubleshooting?

Changing the batteries might fix the issue if the remote is unresponsive or low on battery, but it won't resolve the problem if you still have picture and other buttons work normally. If you have no audio, the issue is usually related to volume settings, HDMI cables, or device syncing.

Let us know if you need further assistance.

Take care.

[BellNick]

Hi @Rick23 
Thank you for your post and welcome to the Community.
We'd be more than happy to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[Elvis]

My bell streamer remote got crushed by accident. I can’t find a place online to buy a replacement. Does anyone know how I can get a new one? Or are there any third party remotes that will work? Please I will appreciate your help on how to get a replacement Bell streamer remote control. Thanks!

[WelshTerrier]

Good Day & Welcome.

Thank you for posting your question.

Unfortunately, you can no longer buy a new Bell Streamer as a standalone device. Bell no longer sells them.

However, you don't need dedicated hardware. You can simply download the Fibe TV App onto a Smart TV and or purchase an affordable, alternative streaming device such a Fire TV Stick, Apple TV, Roku device, 

Let us know if you need further assistance.

Take care.

[Jannet]

My remote was damaged and the store and customer service were unable to help.  Is anyone able to assist?

[WelshTerrier]

Good Day & Welcome.

Thank you for posting your question.

Unfortunately, you can no longer buy a new Bell Streamer as a standalone device. Bell no longer sells them.

However, you don't need dedicated hardware. You can simply download the Fibe TV App onto a Smart TV and or purchase an affordable, alternative streaming device such a Fire TV Stick, Apple TV, Roku device, 

Let us know if you need further assistance.

Take care.

[BellNick]

Hi @Jannet 
Thank you for your post and welcome to the Community.
We're sorry to hear your remote got damaged. We'd like to take a closer look into this for you and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[CFF1]

After I turn on the TV, the Bell streamer is not opening the channel I select. I have to restart the streamer first.  Does this mean I need a new remote?  I can open the channel I select after I restart.