No sound on TV when turning it on

[PITA77]

When turning on the TV first time in the morning the sound doesn’t come on. I tried the setup option and that didn’t respond

[dks]

Thank you for your question, Can you provide us with more information? What Bell service (Fibe TV, Satellite TV) are you connecting with? Do you have a Fibe device or are you streaming directly through the Fibe app?  What type of TV are you using? 

[WelshTerrier · Accepted solution]

Good Day & Welcome.

Thank you for posting your question. We need for you to tell us more in order to assist you further. Please elaborate on what you mean by: "When turning on the TV first time in the morning the sound doesn’t come on."

Which Bell TV service do you subscribe to? Fibe TV, Fibe TV app, Satellite TV. How are you accessing your tv channels? Tell us more about the device you are using & how it is connected to your TV.

1. Have you checked for loose cables or connectors from your device to your tv?
2. Are you able to change channels?
3. Can you test the volume levels on another TV, device or media streamer or device?
4. Have you tried to reboot your receiver, tv and or any other device that you are using by fully powering them completely off and if connected to a power outlet, unplugging them from their power source for 15-20 seconds.
5. If you are using a receiver or streaming device, have you changed the batteries? 
6. Can you verify the audio settings on your TV, receiver, streamer, etc. are not muted and that the audio out is set correctly? If available, try changing the type of Digital audio output in your Menu settings to stereo from surround sound and enhanced surround sound.

Let us know if we can be of further help.

Take care.