No sound on TV when turning it on

[PITA77]

When turning on the TV first time in the morning the sound doesn’t come on. I tried the setup option and that didn’t respond

[dks]

Thank you for your question, Can you provide us with more information? What Bell service (Fibe TV, Satellite TV) are you connecting with? Do you have a Fibe device or are you streaming directly through the Fibe app?  What type of TV are you using? 

[WelshTerrier · Accepted solution]

Good Day & Welcome.

Thank you for posting your question. We need for you to tell us more in order to assist you further. Please elaborate on what you mean by: "When turning on the TV first time in the morning the sound doesn’t come on."

Which Bell TV service do you subscribe to? Fibe TV, Fibe TV app, Satellite TV. How are you accessing your tv channels? Tell us more about the device you are using & how it is connected to your TV.

1. Have you checked for loose cables or connectors from your device to your tv?
2. Are you able to change channels?
3. Can you test the volume levels on another TV, device or media streamer or device?
4. Have you tried to reboot your receiver, tv and or any other device that you are using by fully powering them completely off and if connected to a power outlet, unplugging them from their power source for 15-20 seconds.
5. If you are using a receiver or streaming device, have you changed the batteries? 
6. Can you verify the audio settings on your TV, receiver, streamer, etc. are not muted and that the audio out is set correctly? If available, try changing the type of Digital audio output in your Menu settings to stereo from surround sound and enhanced surround sound.

Let us know if we can be of further help.

Take care.

[polish]

I tried all your fixes but they do not restore the sound on my tv ? Tried virtual, didn't work either, tried rebooting didn't work either? do I need a new remote? Very odd that the sound just stopped on its own while watching tv ?

[WelshTerrier]

Good Day & Welcome.

Thank you for posting your question. This is a peer-to-peer website. We do not have access to your equipment records.

We would like to assist you. In order to do so, we need for you to tell us more.

Can you please provide us with a few more details so that we can better answer your question?

1. Which Bell TV service do you subscribe to? Fibe TV, Fibe TV App or Satellite TV
2. Which model of Bell TV receiver is connected to your TV?
3. Which remote control are you experiencing the issue with? Is it an IR remote? E.g. Bell Bluetooth or Slim remote, Bell Streamer, Voice Remote with Google Assistant, etc.

Before going out and replacing your remote control, have you tried to do any troubleshooting? 

Please refer to the following web link for further troubleshooting remote control issues. Programming, fixing or replacing your Bell Fibe TV remote

Are you using a Bell Streamer remote? If so, please check out this article Help with the Bell Streamer remote : Pairing the remote using Bluetooth

If you have no audio, the issue is usually related to volume settings, HDMI cables, or device syncing.

1. Ensure both your receiver or streaming device and TV are not muted, and the volume is turned up using the respective remotes.
2. Have you tried changing the batteries? This might fix the issue if the remote is unresponsive or low on battery 
3. Have you rebooted your device? If not, unplug the power cable from your receiver or device, wait at least 10 seconds, and plug it back in.
4. Ensure the HDMI cable connecting your device to your TV is securely plugged in and is not damaged. If unsure, change the HDMI cable to see if this makes a difference.
5. Check your audio settings & change the format on your device and TV to see if that makes a difference. Depending on your device this will be located in Settings.
6. Reset your remote control to factory settings & then reprogram your remote. 

Is your remote control less than a year old? If you have never ordered a new remote, the warranty period would start from the date you received your receiver. If your remote is no longer under warranty, you can order a replacement from Bell online at the following links:

Bell Fibe TV - Equipment - Remotes

Remotes | Fibe TV | Bell Canada

Bell Satellite TV - Equipment - Remotes

Remotes - Satellite TV | Bell Canada

For further assistance, please call Bell Fibe TV Tech Support at: 1 866 797 8686 or call Bell Satellite TV Tech Support at: 1 888 759-3474

Let us know if you need further assistance.

Take care.