Previously scheduled series not recording

[TheGrobe]

For whatever reason, the games arent recoding this year. The 'record series' has already been checked from last year but they dont record on thier own unless I go in and select 'record episode.' Which I seemingly now have to do for every game. Any solutions?

[WelshTerrier · Accepted solution]

Good Day & Welcome.

Thank you for posting your question. There are some limitations in terms of what you can or cannot do when it comes to a sports series. The sports series must be available for recording in your Bell Fibe TV Guide.

Can you please tell us more? What are you using to access Fibe TV? Which Bell PVR / TV box & remote are you using?

To record a sport series, e.g. Blue Jays, etc.; with your remote control: 

1. Find the Game: Press GUIDE on your remote and locate the sporting event.
2. Open Info: Highlight the game and press INFO.
3. Set Series Recording: Select Record Series.
4. Configure Options:
   • Time: Select "Any day, anytime" to catch games regardless of when they air.
   • Show Type: Choose "First run & rerun" to catch all instances.
   • Stop Recording: Set this to 30 minutes or more after the scheduled end time to avoid missing overtime.
5. Confirm: Select Record.

As an alternative method to record a sports series:

• Press the Record button twice on the remote while highlighting the show in the guide to quickly set a series recording.
• Unless the games are played at the same time on the same channel every day, you will need to go into the series settings to make adjustments. E.g. "First run & rerun", "Any day, anytime" vs. "at the same time", etc.

Take care.

[DrVirago]

I have a number of programs that I have scheduled to record on a weekly basis.  There have been some instances recently when some of the programs have not been recorded.  This morning for example, a program was scheduled to begin recording at 9:00am.  I happened to notice that it didn't look like it wasn't being recorded.  I switched to that channel and pressed record and got the message that it was already scheduled to be recorded.

After the program was finished I checked to see if it had been recorded and it was not.  I checked all my settings for recording the program and they were all good (e.g. it was set for the correct time, correct channel and it was a new program, not a rerun).

Looking for any suggestions to troubleshoot before calling for help.

[WelshTerrier]

Good Day & Welcome.

Thank you for posting your question. This is a peer-to-peer website. As such, we do not have access to your equipment records. Please tell us more.

Which Bell TV service do you subscribe to? Fibe TV, Fibe TV app or Satellite TV.

Which model of Bell PVR are you using to record your TV programs? VIP2262 PVR, VIP5662w, VIP 7802 Cloud PVR, Satellite 9500, 9400, etc.

Are you experiencing any other recording playback issues? E.g. Incomplete recordings, video glitches, audio sound, split recordings, etc.

• Have you tried to do any troubleshooting?
• Rebooted your receiver?
• Depending on your equipment, it's possible this is caused by a defective hard drive.

If you are on Fibe TV, in most cases, I would also suggest running the Fibe TV: virtual repair tool. The Virtual repair tool will check if the Bell hardware and network outside your home are working, as well as reboot and optimize the settings of the equipment inside your home. If a technician visit is required, the tool will help you book a repair appointment.

If after rebooting your equipment, this does not resolve your PVR issues, I would contact Bell Customer Service Fibe TV tech support to speak with a technical support representative who will be able to determine whether your receiver is defective or not. Should your receiver need to be replaced. Please call: 1 866 797-8686

Take care.

[DrVirago]

Hi

Thanks for your reply and suggestions!

I am on Bell Fibe and am using the VIP2262 to PVR.

I haven't noticed any other recording issues,  I have tried troubleshooting, rebooting the system and have used the virtual repair app.  One of the frustrating aspects is that it is an intermittent problem that doesn't surface in a regular or predictable way.  It might happen twice in a week and then nothing for a couple of weeks.  I am thinking it is an equipment problem, but thought I would throw it out there to see if others had experienced a similar issue and had been able to identify the cause and/or resolve it.

Thanks again.

[WelshTerrier]

Good Day & Welcome.

The VIP 2262 receiver stores recordings on the PVR hard drive. I suspect it is either the motherboard or internal hard drive that is failing. These are the most likely causes for the recording issues you are experiencing.

If you continue to have problems, I suggest that you contact Bell Fibe TV Tech support & explain this to the service representative. Please call: 1 866 797-8686

Take care.

[BellNick]

Hi @DrVirago 
Thank you for your post and welcome to the Community.
Additional to what @WelshTerrier has suggested, you can also try deleting the scheduled recordings completely and then re-set them back up to see if it resolves the issue.
Looking forward to hearing back how that goes.