Satellite Signal Locked - Name Not Acquired

[Robert RD]

I am unable to view a number of channels in my subscription. On investigation I have found that my receiver only accessing Satellite 91 , even numbered transponders, Locked - Nimiq 91 .

All odd number transponders report a status Locked - Name Not Acquired.

Are others experiencing this problem? It is not weather related at my end.

I spoke with Bell tech support but they only suggested a service call. By the time the technician arrived the fault had cleared. It has subsequently recurred multiple times.

[Jimmy4]

Did you run a check switch?

[WelshTerrier]

Good Day & Welcome.

Thank you for posting your question.

When the technician arrived, did he do a complete check od your system out to see if there was any underlying factor that might be causing this sporadic loss of transponders?

Please have a look at these troubleshooting suggestions to see if they make a difference.

1. Hard reset your receiver: Unplug the receiver's power cord directly from the wall outlet or power bar. Wait 30 seconds, then plug it back in.
2. Check for loose cables & connectors at the receiver and at the LNB on your satellite dish.
3. Check for any nicks in the cables between the receiver and the LNB.
4. Are there any error messages on your receiver?
5. Verify your satellite dish and LNB are fastened securely.
6. Perform a Check switch test. This process forces your receiver to re-identify the LNBs and switches connected to your dish. Bell Satellite TV signal fluctuates

Satellite TV: troubleshooting tools, virtual repair tool and support

If the problem persists, please contact Bell Satellite TV Tech support and request that the technician return to do a full and complete inspection of your satellite tv installation. Please call: 1 888 759-3474 . They are avaialble to assist you 7 days a week from 6 a.m. – 11 p.m.

Take care.

[Robert RD · Accepted solution]

Thanks for the feedback everyone.

I have 2 receivers both 6131's. I noticed only one had the fault condition. Unplugged and switched locations/feeds and found that the fault was cleared after the receiver reset.

Also did a check switch test on both receivers (competed without faults, this time). Though I am still seeing a drop down menu item for the decommissioned satellite 82.

Both receivers now supporting all of the subscribed channels.

[dks]

Thank you for the update. It is normal to see satellite 82 in Check Switch.