Satellite signal loss

[Wakka197]

Why sometimes satallite signal loss and keeps happening? It happens in evening for a second or two every so often. What are causes . It not weather it happend on clear sky 

[donpacific]

i installed a new dish it worked for 3 weeks lost 91 signal and cant find it now 

ran a switch test only one sat shows up 

[Wakka197]

well hope signal working . And let us know when you get problem solved . So I like hearing the results .

[BellNick]

Hi there @donpacific 
Thank you for your post.
Have there been any strong winds lately?
Are there any obstructions that may be blocking the dishes line of sight?
It's possible your dish may need to be realigned to see if the Satellite can be found / locked onto. 
Are you able to share which receiver model(s) you have?
Is there any specific error message or code that appears on your television screen when attempting to watch a channel?
Looking forward to hearing back.

[Mugen]

I have two receivers (9241) and one works great with no issues. The second one works good certain days and some days some channels don't work. When this happens I open system info and nimiq 91 shows no signal. I swap the connections on the back from the 2 receivers and the problem stays on the same receiver. So I would think this eliminates the dish, the cables or the switch as the problem. Is it possible that the receiver is causing this issue. I wouldn't have though that the receiver could fail sometimes on 1 satellite only but seems to point in that direction. 

[WelshTerrier]

Good Day.

Yes, it could be a receiver problem, however before we can assume that the issue is with the reciever, have you tried to do any troubleshooting? Have you contacted Bell Satellite TV? Have you done a reset on the receiver that is not working properly? Have you tried to re-sync your programming?

Let us start by:

1. Please confirm that both receivers work or do not work on each satellite connection. This will prove that it is not the dish, LNB, cable, connectors, etc.
2. Checking our Bell 9241 receiver's status by doing a soft rest by holding the POWER button on the front of the receiver for 5 to 8 seconds. If the issue persists, let's move on to the next step.
3. Factory reset your Bell 9241 receiver. Factory reset Bell Satellite TV receiver 9241 HD PVR Plus receiver
4. Troubleshooting? Are there any error codes on your receiver?
5. Has this receiver been inactive for any significant period of time? If so, have you tried to re-sync your programming?

9241 HD PVR Plus: User guide and support from Bell TV

Why am I missing channels?

To reach Bell Satellite TV tech support, please call:  1 888 759-3474

Let us know if we can provide further assistance.

Take care.

[Wakka197]

Have you tried calling bell and trying to get help . And have you tried to get a tech guy out to your house . Just wondering . 

[BellKris]

Good morning, @Mugen. 

Thanks for your post, as well for all the info you've provided. Could you review these questions and provide some additional details?

• When the issues occurs, are you seeing any error message or code appear on your screen that you can share?
• Is your receiver in a well ventilated area?
• Do you know roughly how long ago this issue started?
• Are there any obstructions around your dish outside (snow, ice, leaves, trees, buildings, etc..)?
• Has your dish recently changed position (either by you moving it or the wind)?

Looking forward to hearing back from you. Best wishes.

[Mugen]

• When this happens i get error on the screen that says "your satellite signal is temporarily unavailable".If I switch to another channel that is on nimiq 82 it works fine
• The receiver is on a stand in my basement were it has been since I've had for years and years.
• This started happening a few months ago
• There is no obstruction anywhere blocking the dish. The house is on top of hill with no trees or building around it.
• My dish hasn't move since I installed it which was a long time ago.

[Wakka197]

Hope this will help you 

[BellPatricia]

Hi there @Mugen 

Thank you for your reply.

Were you able to try out the troubleshooting suggestions that @WelshTerrier shared here ?

Keep the community posted.

@BellPatricia 

[Mugen]

I totally missed the post you just linked. I will try the troubleshooting items listed and will report back. 

[Mugen]

Sorry it too so long for the reply but finally got around to doing all the test. 

1. Receiver 1 works all the time on all channels. Receiver 2 sometimes work on all channel and sometimes any channel that is on nimiq 91 I get error " your satellite signal is temporarily unavailable". Swapping the cables on the back of the receivers that come from the dish and receiver 1 still works fine and receiver still has issues.

2. Tried soft reset several time. Sometimes it fixes it but only last for 5-10 minutes and get the error again.

3. Factory reset the receiver and signal came back but only lasted 10 minutes.

4. Receiver hasn't been inactive. Been using daily for as long as I can remember.

[dks]

Thanks for the update and the testing. I suggest that Receiver 2 is failing and needs to be replaced. It is obsolete and has been replaced by the 9500 (Whole Home PVR) and the 7500 (Whole Home Receiver). You can call Bell at 1-866-310-2355 to discuss your options. 

[Bervy]

Expressvu channels say signal temporarily unavailable. Random channels

[WelshTerrier]

Good day & Welcome.

We would like to assist you, but we are unable to do so with the limited information you have provided.

Please help us to help you by providing us with some further specific & detailed information. Which model of receiver do you have?

1. Are you experiencing any adverse weather conditions in your locality? E.g. Wind, snow, ice, accumulation, etc.
2. Are there any error codes on your receiver?
3. Are all or just some of your channels missing?
4. Have you checked to see if your dish is covered in snow?
5. Have you rebooted your receiver by unplugging it from its power source?
6. Have you tried to do any troubleshooting? E.g. Synchronize programming, etc.

• Satellite TV error codes
• Self Service - Bell Satellite TV Troubleshooting

If after reviewing the above suggestions and your problem persists, you may need to contact Bell Satellite TV tech support at: 1 888 759-3474

Let us know if we can be of further assistance.

Take care.