Satellite signal loss

[Wakka197]

Why sometimes satallite signal loss and keeps happening? It happens in evening for a second or two every so often. What are causes . It not weather it happend on clear sky 

[Bervy]

Satellite has been out since 5am

[WelshTerrier]

Good Day & Welcome

Hi @Bervy 

Thank you for posting your question.

We would like to assist you, but we are unable to do so with the limited information you have provided. Can you please tell us more? Can you please provide the community with the model of receiver that you are experiencing issues with?

Have you tried to restart the receiver? Press and hold the Power button on the front of the receiver for 5 seconds and wait for the receiver to turn on. Do you have more than one receiver?

1. Have you tried to do any troubleshooting?
2. Are there any error codes on your receiver? Satellite TV error codes
3. The receiver may need to reacquire the satellite signal. Try removing all of the cables. Remove ALL inputs, run Check Switch, it will fail. Then reconnect all of your cables & try running the Check Switch once again.
4. Have you checked to see if your dish has possibly shifted with the recent winds & storm conditions from last evening?
5. Are there any obstructions outside that could be blocking the signal? Tree limbs, branches, leaves, etc. 
6. Have you rebooted your receiver by unplugging it from its power source?
7. Have you checked for loose connections at the dish and receiver?
8. Have you tried to do any troubleshooting? E.g. Synchronize programming, etc.

I have included the following web link that will assist you. Please select your receiver model. Once you have chosen your model of receiver, Select > Step-by-step tutorials. This will take you to a list of subcategories. Within these subsections there will be a tutorial that will guide you through setup & troubleshooting.

Receiver and Remote Control - Bell Satellite TV Customer Support

Self Service - Bell Satellite TV Customer Support

If your problem continues, you may need tp reset your receiver to factory defaults.

How to reset your Bell Satellite TV receiver to the factory default settings

For further assistance, please call Bell Satellite TV tech support, please call: 1 888 759-3474

Let the Community know if you have any other questions.

Take care.

[dks]

Since our last conversation have you upgraded your receiver? Is it particularly windy in your location? Some further questions for clarification. 

[Colette Goode]

Having intermittent satellite receiver issues since Friday. Is there a possibility that a dish was moved?

[Wakka 1971]

Did you check point dish for signal . If it lower than 80 or fluctuating I schronize the dish then reset the box . What type of box do you have too . It help us to know . 

[Boyboy]

I have done it. Switch check and everything came out good. Still standing by. Looking for a satellite signal going through all the transponders and not finding one

[Boyboy]

It has nothing to do with any interference from trees or anything. It's got a clear view of the sky. It was working fine this morning and now it's not working at all

[dks]

Thank you for your question. There is a possible explanation for your experience, I believe. The main satellite upload/download link for Bell Satellite TV is located in Toronto, Ontario. Heavy rain, either where your dish is located or at the Bell upload site, can block the satellite signal briefly, showing up as a short signal loss. The weather in Toronto yesterday through the evening was rain and thunderstorms, with weather alerts through the day. That could explain what you are experiencing. I see the same thing on my own Satellite TV service from time to time. 

If your satellite receiver is not connecting, unplug it for several minutes, plug it in again and let it reboot itself. Alternately, hold the power button down for a count of 10 and release it. That forces a hard reset of the receiver. Either technique is worth trying.