How to schedule extend Fibe TV recordings?

[Otiswinston]

Scheduled recordings with my Fibe tv start a couple of minutes erly nd end a couple of minutes prematurely, cutting off the end of the program.  My Samsung smart tv time is correctly set and so is the Bell tv app. Any suggestions?

[WelshTerrier]

Good Day & Welcome.

Thank you @Otiswinston for posting your question.

Bell Fibe TV uses an automatic time buffer which is added to the start and end of scheduled PVR or Cloud PVR recordings.

Recordings will automatically start 1 minute before and end 2 minutes after the scheduled broadcast time to prevent missing the beginning or cut-off ending of a program.

If another show is scheduled immediately before or after on the same channel, the system limits or shifts this time to prevent streaming conflicts. If all streams are actively in use, the recording will start and stop precisely at the official broadcast time.

When scheduling a recording via the app or guide if you wish to extend the "Stop recording time" for a scheduled episode or series, you can do so in the: "Recording settings."

Take care.

[BellNick · Accepted solution]

Hi @Otiswinston 
Thank you for your post and welcome to the Community.
When recording a show, it should record from the scheduled time of the program. As an example, if a show starts a 5:00PM and ends at 5:30PM, the recording should go for the entire duration.

There is no current option to start a program recording before the scheduled start time. If you're concerned about the program starting earlier than scheduled, our best recommendation would be to schedule the program prior.

To extend the length of a recording, you would hit the record button on the program you at looking to record:

Then you go to your scheduled recordings from the recordings section:

Select the recording in question, select the "settings" option and then the "Stop recording" option and you'll be able to choose extended options for the end time (5 minutes, 10 minutes, ect..) :

If you have any further questions, please do not hesitate to contact the Community.

[Otiswinston]

Thanks for the detailed reply but this is not the solution to my problem. As you state, a recording should cover for the entire duration of the program. In my case, it does not: the recording stops 5 minutes BEFORE the program ends. I miss the last 5 minutes. I understand there is a work around - I can extend the recording by 5 or 15 or 30 minutes but I should not need to do this. It should record the entire program from start to finish.  

I am not wanting to start a recording early or end it early. I just want to record a full program without the ending being cut off. I can use the settings to extend the time as a work around, but thats not the same as solving the problem.

[Otiswinston]

Thanks for this. It explains why the recording starts a minute before the program does and it is helpful to know that. But it does not explain why the recording stops BEFORE the program is finished. I lose the last 5 minutes of the program I wanted to record. 

By the way, I do schedule the recordings in advance and I am not recording another program immediately after the one I am recording. 

[Otiswinston]

I agree completely the program should be recording its full duration. In your example, starting at 5 and ending at 5:30. But mine ends at 5:25. I understand as a work around I can extend the time using the settings but I should not have to do that for a regular program. I am looking for a solution to the premature stopping of recordings.

[BellNick]

Hi @Otiswinston 
Does this happen with all recordings you schedule or just specific one's? Additionally, does this happen with all stations or certain one's in particular (if so, would you be able to provide some examples)?
Are you able to confirm which receiver model you have?
Have you tried rebooting your equipment?
Do you currently have any programs recorded that have this issue present on them?
Looking forward to hearing back.

[Otiswinston]

My Bell receiver is model VIP7802. I have tried rebooting. I have extended most of my recordings by adding extra time because of this problem so I don’t have many “clean” examples. But in looking at my saved recordings using the Fibe Tv app on my iPad I found another wrinkle. Last Saturday I taped the CFL game between Montreal and Winnipeg on TSN 3 channel 1403. And I had added 30 extra minutes in case of overtime. When watching the taped game on tv the recording stopped with about 3 minutes remaining in the game - very frustrating. But when I look now at that recording on my iPad I see that the entire game was recorded, including the last 3 minutes. And so I had a looked at the saved recording on my tv and fast forwarded to the Ned the last 3 minutes was there! Why did it stop when I watched it the first time?  Another example of something weird - I had scheduled to record a CNN program on Oct 25 called The Whole Story with Anderson Cooper - The Left Insurgency. It was to start at 2:00am. When I view the recording I see that the program had already started. It did record to the end of the program but the start of the program was missing. The third example I don’t have details for but it was a scheduled recording of Saturday Night Live - the recording ended prematurely with a couple of minutes left to go in the program. So, it seems I have a variety of issues with recordings: some record perfectly; others recordings start after the program has already started; some recordings end before the program has finished. The common denominator is timing. Apologies if my descriptions of the problem seem to be changing but it’s because I find new wrinkles the more I look into the details.