TV Guide goes to a blank screen

KMH1406
Contributor

‎10-07-2026 08:58 PM - last edited on ‎10-08-2026 09:37 AM by

Why does the guide go blank? We have to change the guide filter from “Favourites” to “All Channels” and then back to ”Favourites” to reset the guide. Why does it go blank in the first place?

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BellNick
Community Manager

‎10-08-2026 08:05 AM - last edited on ‎10-08-2026 09:36 AM by

Hi @KMH1406 
Thank you for your post and welcome to the Community.


Can you share what television service you subscribe to?
Which receiver model do you have?
Does this occur intermittently or does it happen all the time?
Have you tried rebooting your equipment?


Looking forward to hearing back. 

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KMH1406
Contributor

‎10-10-2026 09:39 AM - edited ‎10-10-2026 09:39 AM

We subscribe to Bell Fibe “Better”

The receiver is a Sagecom F15 Fast 5697

the problem happens at minimum once a day

We have not tried rebooting the system yet.

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Wakka 1971
Regular Contributor III
In response to KMH1406

‎10-10-2026 05:57 PM - edited ‎10-10-2026 05:57 PM

Might try rebooting or hard pull wall plug and wait 5 or 6 seconds 

BellNick
Community Manager
In response to KMH1406

‎10-12-2026 08:46 AM

Hi @KMH1406 
The model "Sagecom F15 Fast 5697 (Gigahub 2.0)" you have provided would be your internet modem. Can you check your television receiver and let us know which model you have?
Have you tried rebooting your system and if so, did that help?
Looking forward to hearing back.