US College Sports Channel

[EGB52]

 

 Earlier today I was able to watch games on these channels but I'm only showing this screen when I go to the channels. Yes, I am subscribed to them. 

 

[Userytv]

This is 100% Bell's problem and calling support does nothing. Someone flipped a switch and stopped broadcasting the package. It's not an equipment, subscription or tech failure. It's a programming failure. We paid $99 for this and demand it get fixed so we can see our games.

[Userytv]

Channels 1463-1468. Games are on. As OP said, this worked until about 3pm and then the package went to the auto message given when no games are on the schedule. Someone in programming made a massive screw up.

[Userytv]

 You can see the names of 3 different games CURRENTLY BEING PLAYED listed on 3 different channels and the static message. These are live games in the guide. We are paying for the US College Sports package

[Limech2]

Same problem. 😞

[Petes]

I am experiencing the same problem. I want a refund considering today was basically a waste of the purchase of this specialty programming.

[FRIEDUNYON]

Same here. I expect a credit for the missing programming, as well as the Error 1009b message i was getting on some channels this afternoon 

[BobbyC]

Same problem right now.  Very disappointing that Bell can be so sloppy about this...

[Userytv]

Bell front line support doesn't even know what this package is, let alone how to resolve the problem. Best thing to do is if enough of us call them and ask it to be escalated, it will finally trigger something in their system to resolve it.

Push back when they tell you nonsense like power cycle your cable box. Tell them the channels ARE broadcasting but the games are not being shown. 

[FRIEDUNYON]

I was on the chatbot. Nobody to push back against. I asked for a human but it said there wouldn't be one until morning.

[Userytv]

18667978686

Option 1, 3, 3

Takes you to fibe tv tech support

[FRIEDUNYON]

I would if those games weren't all blowouts. If they were going to pick any week to have this issue, this is the week to do it.

[Irifle]

Ucla vs cal game at 10:30pm est scheduled on guide but no programming on the actual channel. We pay for this and this is still happening continuously. It’d be the minimum if we were to be credited for these screw ups.

[Userytv]

The first 4 games of the day were shown as normal. The next 8 never came on. 

Please call customer service to report this so it trips their system to actually fix the problem.

[BellNick · Accepted solution]

Hi all,
Thank you for your posts and thank you for bringing this to our attention.
We have had this escalated to be investigated and fixed, although according to their game schedule, the next game isn't until September 10th. Should this message come back at that time, please let us know.