Virtual repair tool stuck on "outside hardware check"

[GST1]

I'm having a problem with Bell Fibe TV recordings not working, so, using the My Bell app, I'm running the Virtual Repair Tool.  It has been doing an "Outside hardware check" for at least 20 minutes and nothing happens.

[BellNick]

Hi @GST1 
Thank you for your post and welcome to the Community.
We're sorry to hear about the experience you're encountering and wanted to check in to see if this issue is still occurring? If so, can you share some further information?

• What receiver model do you have?
• What modem model do you have?
• Is your receiver connected via ethernet or Wi-Fi?
• What exactly is happening that you're recordings are not working?
• Are you receiving any specific error code or message on your screen that you can share?

Looking forward to hearing back.

[GST1 · Accepted solution]

Thanks, BellNick, everything is OK now after unplugging everything and starting over.  Thanks for checking.