Experiencing issues with the VIP7802 Bell Fibe TV receiver

Javindra
Contributor II

‎09-07-2026 01:04 PM - last edited on ‎09-08-2026 10:37 AM by

I am now using the new android VIP 7802 fibe streaming box and am experiencing many issues with this new system

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Wakka 1971
Regular Contributor III

‎09-07-2026 03:28 PM - last edited on ‎09-08-2026 10:38 AM by

Can you add more detail as what you are experiencing so we can help you . As what causing or how it started . It will help people in forum to help . 

Javindra
Contributor II
In response to Wakka 1971

‎09-07-2026 04:39 PM - last edited on ‎09-08-2026 10:39 AM by

So many stability issues ,mainly the new voice control remote is absolutely terrible, very glitchy with a keypad that jumps all over the place making searches extremely difficult, some of the function buttons don't operate as stated, there is no media video stop play button ,also  there is alot of

system  freezes requiring rebooting and several times i have lost audio due to agressive use of the fast forward button.All in all the system is very unstable compared to the older now unsupported vip 5662w 

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BellNick
Moderator
In response to Javindra

‎09-08-2026 12:37 PM

Hi @Javindra 
Thank you for your post and welcome to the Community.
We're sorry to hear about the experience you're encountering.

For the remote, there are a couple things you can test out.

  1. We would recommend inserting a fresh new set of batteries inside to see if that helps.
  2. You can try re-pairing the remote to the receiver. 
  3. Ensure you have the receiver in a well ventilated area with a clear line of sight between the receiver and the remote, to avoid signal interferance.
  4. You can pause content with the pause / play button located at the bottom of the remote:
    BellNick_0-1788885258982.png

Are you able to share and elaborate as to what functions are not operating as stated?
Does the fast forwarding issue with all content Live TV, recordings, On Demand or other apps (Netflix, Crave, Prime, etc..)?
Is your receiver connected via ethernet or Wi-Fi and have you tested both to see if the issue persists?

Looking forward to hearing back.

Javindra
Contributor II

‎09-08-2026 01:28 PM

To further our conversation on the Bell android vip 7802 system  and it's corresponding voice activated remote is have the main tv hooked up to my white giga hub via ethernet connection but I have two other tv's hooked up via wifi and all are experiencing the same issues. I am constantly losing my volume or audio if I use the fast forward or the error controls too aggressively resulting in reboots or unplugging the box for 30 seconds Bell says this is due to system lag. Also in the settings mode under remote setup it constantly fails and if you check the volume setting is is at 0. If you try to reset the remote using the settings reset nothing happens.You can't extend recorded programming longer than 30 minutes which is annoying. I actually have better remote results using the older Bell slim wifi remote. Also this new system will only allow you to activate one remote whereas on my previous  now unsupported system  vip 5662w 4k pvr I was using  2 slim remotes. I do understand that this system is relatively new but it is still very unstable and the most annoying part is that Bell won't allow me to go back to my older system, very disappointed 

Javindra

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