@BellPatricia I don’t think it’s a good idea to reset to factory settings. The modem was configured last year with port forwarding and it is still working. If I reset to factory settings, I will need access to the modem to reconfigure port forwarding...
Yes, I am connected directly to the modem with an ethernet cable. I should mention that I was always able to connect to this modem in the past (last time was autumn of 2023). When I enter 192.168.2.1, I see the Home Hub 2000 screen and a circle that ...