Can't load 192.168.2.1 - Home Hub 2000

[MikeHudson]

I cannot get to the Router setup page (192.168.2.1) on my HomeHub2000.  After entering the address, my browser just hangs on the Bell spash page.  It doesn't even get far enough to enter a password.

The last line in the initialization log is: "8. init_context // Progress // Reattempting application context load..." It will sit for hours on that screen. The Initialization Log is attached. 

I have tried the Bell virtual repair tool and rebooting the modem/router. Nothing helped. Any ideas?

[BellNick]

Hi there @Mikgal  
Thank you for your post and welcome to the Community.
Are you able to test on a different web-browser or device?
Are you also able to share which device / browser you have attempted to access your modem GUI on?
Looking forward to hearing back.

[Shmenge]

Hi, I'm having the same issue with my Home Hub 2000.

I can log into http://192.168.2.1/mobile.html?c=login with no issues, but not able to log into http://192.168.2.1/ to do admin on my router.

I am able to log into Android and Apple apps bu again they have no ability to add any new devices.

Please let me know if you can help!

[addledgenius]

After typing in the router IP address, a Home Hub 2000 splash screen appears, but loading indicator just keeps churning. Initialization log indicates timeout. Sometimes the situation resolves itself, sometimes it requires rebooting the router, but most times it never resolves. Is there a way to fix, or is a new router required?

Initialization log:

11:24:00.0424	1. check_browser	Started
11:24:00.0425	1. check_browser	Completed
11:24:00.0425	2. detect_virtual	Started
11:24:00.0426	2. detect_virtual	Completed
11:24:00.0426	3. init_dataHelper	Started
11:24:00.0663	3. init_dataHelper	Completed
11:24:00.0664	4. init_localization	Started
11:24:00.0826	4. init_localization	Completed
11:24:00.0827	5. init_gatewayInfo	Started
11:24:01.0285	5. init_gatewayInfo	Completed
11:24:01.0285	6. init_specialSessionDetection	Started
11:24:01.0472	6. init_specialSessionDetection	Completed
11:24:01.0472	7. init_serviceStatus	Started
11:24:02.0957	7. init_serviceStatus	Progress	Market identifier not supported for brand... synchronization unnecessary
11:24:02.0958	7. init_serviceStatus	Completed
11:24:02.0958	8. init_context	Started
11:24:02.0959	8. init_context	Progress	Proceeding to landing page; attempt: 1
11:24:04.0964	n/a	Progress	Step has not resolved in allotted time. Resetting notification event.
11:25:02.0970	8. init_context	Progress	Load context failed: Deferred timeout with data: undefined on attempt: 1
11:25:02.0971	8. init_context	Progress	Reattempting application context load...

[Vanadiel]

Try logging on using an incognito window.

[Carm]

Mike,

Was this issue ever resolved? I am having the same problems on my Home Hub 2000.

Thank you

[Vanadiel]

Try using an incognito window to log into the modem GUI.

[Carm]

I did. It still does not work.

[Vanadiel]

Are you connected wired directly to the modem, using an ethernet cable?

[Carm]

Yes, I am connected directly to the modem with an ethernet cable. I should mention that I was always able to connect to this modem in the past (last time was autumn of 2023). When I enter 192.168.2.1, I see the Home Hub 2000 screen and a circle that is trying to connect. However, it never connects.

I have tried multiple browsers and computers, both windows and apple, with NO success.

[MikeHudson]

I had several frustrating interactions with bell service, and they could never understand how my 10 year old modem  could possibly stop working. "Did you try turning it off and back on?" Duh. The issue was never resolved. I'm with cogeco now.

The fact is that sometimes old electronics just break and bell needs to pony up and make it right for you. If I were you, I would demand a newer modem. They have 3000 and 4000 models now that are probably better. Good Luck!

[Carm]

Thanks Mike! Do you know if the 3000 or 4000 have the same problem?

[Vanadiel]

There's no reported problems with the 3000 or 4000 modems that I am aware off as far as not being able to log into the administration menu.

[BellPatricia]

Hey there @Carm

Welcome to the Bell Community.

We would like an opportunity to dig into this a bit further, and so have sent you a private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[BellPatricia · Accepted solution]

Hey there @Carm 🙂

Just checking in with you to see if you are still having any trouble accessing the modem GUI.

If you are we recommend you reset the modem to factory settings, and ensure that you stick to a basic character password (avoid non-ascii characters).

How to reset my Home Hub 2000 modem to factory settings

Try that out and update the Community with the results.

@BellPatricia 

[Carm]

@BellPatricia I don’t think it’s a good idea to reset to factory settings. The modem was configured last year with port forwarding and it is still working. If I reset to factory settings, I will need access to the modem to reconfigure port forwarding and I don’t think that will work. 
FYI, the modem password contains only letters.